Customer Service Representative

Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.

Key Duties and Responsibilities

• Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service
• Receive payments for registrations, memberships, programs, products and services
• Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence
• Open, sort, distribute facility mail and post office boxes
• Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures
• Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
• Resolve and follow up on any errors that occur as well as customer conflicts
• Inputting program registrations
• Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions
• Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
• Print and distribute class lists and attendance sheets
• Update and maintain Archives (files) and prepare files for offsite storage
• Complete daily cash summary report and prepare daily deposits for pick up
• Provide secretarial and administrative support, including typing correspondence, creating meetings and taking minutes for meetings
• Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet

Education and Experience

Required Skills / Knowledge

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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