AI Reliability & Escalation EngineerDialpad • Kitchener, Region of Waterloo, CA

AI Reliability & Escalation Engineer

Dialpad • Kitchener, Region of Waterloo, CA

9 days ago

Job type

Full-time

Job description

A leading AI customer communications company located in Canada is seeking an AI Optimization Support Engineer. This role involves managing escalated AI issues, collaborating with engineering teams to resolve platform bugs, and analyzing system performance to enhance AI accuracy. The ideal candidate has over 4 years of experience in technical support and a deep understanding of AI / ML technologies. Successful applicants will thrive in a dynamic environment and contribute to a team focused on customer success.

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AI Reliability Escalation Engineer • Kitchener, Region of Waterloo, CA

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