Customer Service Representative - Information Booth (Hybrid)

Description

Work Hours / Shift : Part-time Hours can range between Monday - Friday 6 : 30am - 5 : 00pm

Changes to this schedule are subject to operational requirements.

NOTE : Hours are reduced during college breaks and April through August. Shift times may vary based on the demands of the college.

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders.

Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

Key Responsibilities

• Arm & Disarm Alarms in Parking office and Information booth.
• Check roadways around the booth for hazards.
• Check Booth to ensure there is no damage and that it is secure.
• Provide friendly and courteous customer service.
• Handle all customer inquiries and complaints quickly and efficiently.
• Ensure stock of maps is adequate, request copies from supervisor when needed.
• Review Emails and prepare guest passes with directions, as required by college.
• Maintain clean work environment.
• Ensure uniform and high visibility vest are clean and always worn.
• Foot Patrol / Driving will be required from time to time.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Must be at least 18 years of age
• Some customer service experience is an asset.
• Good written and verbal communication and time management skills.
• Some computer skills required.
• Prefer high school diploma or equivalent.
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Full G Driver's license required.
• Clean Motor Vehicle Report (MVR)

Benefits

Per Collective Agreement

United States - California applicants only :

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.

pdf . Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : https : / / calcivilrights.

ca.gov / fair-chance-act / .

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.