Customer Service Representative

Description

TTM strives to invest in our team members at all levels – starting on your first day. To support the growth and development of our new hires, this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Scope :

• Order administration and communication from order quoting to order shipment
• Resolving first level product and service problems internally and with the customer directly
• Entering and tracking orders through entire business process (from booking to customer receipt)
• Understand and maintain database for backlog reconciliation
• Address, resolve and communicate customer issues concerning manufacturability of products
• Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Conduct contract review on customer purchase orders and resolve issues as necessary
• Complete error free order entry into site specific systems
• Providing and interpreting reports on sales activities and objective measurements
• Support quotation activity for repeat orders and quarterly and annual pricing reviews
• Support RMA and customer complaint process and follow up with customer

Essential Knowledge and Skills :

Education and Experience :

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Additional :

Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to :

Shift premium

Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness :

Medical and Dental, Health Spending Account (HSA)

Life, AD&D, and Long-Term Disability Insurance

Employee Assistance Program (EAP)