Department Manager - Franchise

We have opportunities for hard working, enthusiastic and reliable people just like you.

At No Frills, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

We have opportunities for hard working, enthusiastic and reliable people just like you.

Responsibilities :

• Support both franchisee and bookkeeper in the delivery of consistent and high quality customer service
• Perform customer service, cashier and ecommerce (PC Express) functions
• Manage all direct reports, delegate duties and ensure front end standards / functions
• Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses etc.)
• Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
• Ensure price integrity by assisting in time file data management, price changes and scan log procedures
• Support bookkeeper with store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires) when needed
• Support bookkeeper with payroll to ensure employees are paid accurately and on-time when needed
• Maintain and manage benefit and pension administration when needed
• Manage potential loss through buggy management, test orders, refund / override minimization etc.
• Coordinate cashier activities on a daily basis; act as a resource for cashiers; refer complex issues to management and troubleshoot simple issues while always considering business priorities;

provide input into the performance management process

Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified

Requirements :

• Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business
• Demonstrated commitment to superior customer service
• Strong technical knowledge of all front end operations
• Problem solving skills including responding to customer complaints and inquires
• Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving;

team building skills to develop collaborative working relationships)

Strong communication skills including verbal, written and active listening

Thank you for your interest, however only qualified applicants selected for interview will be contacted.

Please submit resumes to Aureo or leave with cash office staff to be submitted if Aureo is unavailable.

Aureo’s nofrills is an equal opportunity employer.