Senior Processor, CMO & SBB Onboarding

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

Overview

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

A Senior Processor, CMO & SBB Implementation and Support; is accountable for performing after sales service support for Cash Management product customers (both internal and external) through the implementation & maintenance of Cash Management Online (CMO). The Senior Processor is required to take responsibility for the execution of customer requests by ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests, maintaining accuracy through implementation, understanding the customer needs as outlined within submitted requests for onboarding and maintenance, and providing relevant recommendations when appropriate.

How You’ll Succeed

• Analytical Skills – The Senior Processor can be called upon to investigate irregularities or review a client request and recommend potential solutions; ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements
• Critical Thinking – Processing change requests for CMO is always a multi-step process from the validation of received instructions to the interpretation and fulfillment process; each of these steps requires the Senior Processor to engage in Critical Thinking to ensure all compliance requirements are met and the change is completed with accuracy.
• Relationship Building – Ensure customer requests are handled in an efficient, professional and timely manner. Liaise with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.

Who You Are

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

What You Need To Know

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Adaptability, Communication, Computer Literacy, Customer-Support, Data Entry, Organizing, Outbound Calls, Sales, Self Motivation, Self-Starter

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