General Manager

Family Innovation Corp. (FIC) is a multi-family office providing multiple services, including estate planning, risk management, financial counsel, trusteeship, investment advice, and other services.

We recognize excellent relationship management, accurate, actionable, and sound advice, and the desire to deliver the best quality work, improving the groups overall performance and increasing its value-added capacities.

Overview

The General Manager provides both visionary and operational leadership for The Kingbridge Centre, a mission-driven residential hotel, conference venue, and leadership learning environment to ensure efficiency, profitability, and exceptional guest experiences.

This role provides strategic direction to all departments, including front office, housekeeping, food and beverage, sales, events, and facilities, ensuring service excellence, operational consistency, and alignment with organizational standards and policies. The General Manager develops strategies to drive revenue, manage budgets, elevate service quality, and strengthen client relationships, while fostering a positive, high-performance culture across the organization. The ideal candidate is a results-oriented leader with strong business acumen, deep operational expertise, and the ability to guide a diverse team in a dynamic hospitality environment.

Beyond operational excellence, the successful candidate will possess the strategic capacity to develop people, nurture organizational culture, and lead through values. They must be able to move fluidly between long-term planning and hands-on engagement, creating coherence between immediate execution and broader organizational vision. They will be expected to balance strategic direction with grounded leadership; navigate seamlessly between operational management and human development; build trusting, collaborative relationships with staff, clients, and partners; support or oversee the creation of high-quality leadership and learning programs; and lead with emotional intelligence, adaptability, and a systems-aware mindset.

Responsibilities

• Develop, manage, and monitor annual operating and capital budgets.
• Ensure financial sustainability through prudent fiscal management, accurate forecasting, and cost control.
• Analyze business performance metrics to inform strategic decisions and identify opportunities for improvement.
• Balance profitability with purpose, ensuring long-term organizational success.

Operational Excellence & Hospitality Management

• Ensure strategic and operational alignment between all departments to include: guest services, conference services, sales, event planning, food and beverage, housekeeping, finance, human resources, property and building operations, security, and technology services.
• Ensure operational systems and processes deliver excellence, consistency, and efficiency across all departments.
• Collaborate with department heads to optimize resource allocation, staffing, and workflow.
• Maintain the highest standards of safety, quality, and guest experience in every aspect of operations.
• Ensure facilities and grounds reflect Kingbridges commitment to excellence, sustainability, and wellbeing.

Strategic & Cultural Leadership

• Provide overall strategic direction and operational oversight to ensure the organization delivers on its mission and business goals.
• Cultivate a purpose-driven, values-aligned culture grounded in collaboration, trust, and continuous learning.
• Serve as a visible and values-based leader, modeling authenticity, accountability, and adaptability.
• Partner with ownership and senior leadership to evolve the Kingbridge mission and vision.
• Lead annual strategic planning, budgeting, and goal-setting, KPI, processes, integrating both financial and developmental objectives.

Organizational Development

• In tandem with HR and with the leadership team foster a high-performance culture that emphasizes growth, feedback, and shared accountability.

Business Development & Client Relationships

• Collaborate with the sales and business development team to grow existing accounts and generate new business opportunities and partnerships that drive high-volume client engagement.
• Build and maintain strong relationships with clients.
• Ensure the design and delivery of programs and experiences that drive client satisfaction, retention, and long-term value.
• Represent Kingbridge externally at industry and community events to expand awareness and impact.
• Lead, coach, and inspire a multidisciplinary team across all aspects of hospitality operations.
• Build leadership capacity within teams by fostering autonomy, trust, and accountability.
• Partner with HR to address higher-level performance or interpersonal challenges with fairness and compassion.
• Recognize and celebrate individual and team contributions, creating a culture of shared success.

Qualifications

• Minimum 10 years of progressive leadership experience in hospitality and conference centre operations.
• Expertise in operational excellence and cross-departmental systems.
• Experience overseeing all aspects of hospitality operations, a general understanding of the sales and marketing disciplines.
• Solid knowledge of health, safety, and risk management practices.
• Ability to serve high-level executive and corporate clientele.
• Practical understanding of facility and property management operations.
• Proven experience managing budgets, financial performance, and complex operational systems.
• Demonstrated success leading teams and developing organizational culture.
• Strong business development and client relationship management skills.
• Excellent communication, facilitation, and interpersonal abilities.
• Strategic thinker with the capacity to balance vision with execution.

Nice to have

• Experience in leadership training.
• Background in conference centers (as distinct from hotel operations).
• + Bonus

Position Type

• Nature: Permanent, full-time, and in person.
• Work Location: King City, ON
• Start Date: Immediately

Please note: Candidates must be currently authorized to work in Canada.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.