Service technician
Remote Service Technician for Phone Support (No Travel Required) : Join Our Innovative Team!
Are you passionate about technology and customer service? As a Remote Service Technician at Autolog, you'll have the opportunity to impact a global customer base by providing remote diagnostics and support without the need for travel.
Enjoy flexible hours, work remotely, and be part of our technological vanguard.
What You Will Do
Customer Support
- Evaluate and analyze client requests, assessing urgency and priority.
- Escalate to specialized teams as needed, ensuring top-tier customer service.
- Guide clients to the best solutions, even recommending our innovative products.
Technical Assistance
- Assist customers in daily production operations, offering expert guidance.
- Inform on software use and control systems (mechanical, electronic, electrical components).
- Drive continuous improvement within our multidisciplinary teams.
Documentation and Knowledge Sharing
- Maintain detailed records of client interactions and solutions.
- Create useful procedures to guide clients in repetitive operations (e.g., calibration).
Why are our employees happy at Autolog?
- Competitive benefits : competitive compensation, professional development, comprehensive benefits program, RRSP, referral bonuses, social activities, wellness account;
- Flexible hours;
- Possibility of teleworking once the training is completed;
- Stimulating, relaxed, dynamic environment;
- Tangible, rewarding and energizing challenges;
- Technological avant-garde;
- Diversity of products.
Your Skills and Experience
- Diploma in computer science, computer systems technology, or related field.
- 2+ years in a similar role; 1 year with Allen-Bradley PLCs.
- Knowledge of programmable logic controllers, networking, and automation.
- Familiarity with remote desktop software (e.g., Remote Desktop, TeamViewer).
- Bilingual in French and English.
Who You Are
- Organized and quality-oriented; able to manage multiple priorities.
- Autonomous and resourceful, with a commitment to customer service.
- Able to work under pressure and communicate steps clearly to customers.
Joining Our Team Means
- Availability : Technical support 24 / 7 (compensation and team rotation).
- Flexibility : Enjoy flexible hours and the option to work remotely.
- Environment : A stimulating, casual, and dynamic workplace.
- Innovation : Be at the forefront of technology with diverse products.
- Benefits : Competitive pay, professional development, group insurance, RRSP, bonuses for referring new employees, sick leave, social activities, free parking, walking club, music band.
Why Autolog?
We're not just offering a job; we're inviting you to be part of our community. We believe in nurturing talent, encouraging creativity, and supporting our employees every step of the way.
Your growth is our success.
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