Customer Service Representative : Levelwear

Job Summary

Levelwear is a global leader in premium, custom sports apparel, partnering with top professional sports leagues, teams, and brands to create high-quality, innovative products. Known for our attention to detail, speed to market, and customer-first mindset, Levelwear brings design, performance, and service together to deliver apparel that fans are proud to wear.

Location 66 West Beaver Creek Road, Richmond Hill, ON L4B 1G5

Posted 2025-12-22 | Deadline 2026-01-31

We’re looking for a driven, detail-oriented Customer Service Representative who thrives on delivering an exceptional customer experience. In this role, you’ll be the go-to partner for both current and prospective customers—owning the end-to‑end order process and ensuring every request is handled accurately, efficiently, and with care.

You’ll collaborate closely with internal teams and sales partners, build strong relationships with customer accounts, and play a key role in making sure every order reflects our commitment to quality, reliability, and service excellence.

Responsibilities

• Coordinate with internal departments to ensure customer orders are processed, shipped accurately, and delivered on time
• Actively monitor service quality across accounts, ensuring expectations are met—and exceeded whenever possible
• Manage customer requests and day‑to‑day correspondence, including inventory inquiries, production updates, and order status
• Coordinate customer artwork requests and approvals as required
• Manage production package approvals with customer accounts and communicate updates to internal teams
• Maintain accurate, up‑to‑date account records, including order history and outstanding items
• Submit clear and timely order instructions to support smooth and efficient order processing

Prepare invoice adjustments as needed

Qualifications

Compensation & Benefits & Employment Details

Compensation $40,000–$42,000 a year

Benefits / Perks Eligible after 3 months of employment

Course Website : https : / / ca.levelwear.com /

Employment Duration : Full time

Contact Information

Please submit resume and cover letters in full confidence to :

Brandon Ram, Talent Acquisition Consultant

brandon.ram@levlewear.com

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