Property Services Manager

Description

• Ensure that all operational activities at assigned properties are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
• Oversee the day-to-day operations of Front Desk and Housekeeping departments, ensuring seamless coordination and efficiency.
• Consistently represent oneself and the organization in a professional manner
• Uphold the FirstService Residential Mission and Values
• Promotes and contributes to the A-Player Program

• Supervise, mentor, and develop a team of associates to consistently deliver exceptional customer service and maintain high-quality standards.
• Conduct regular performance evaluations using company-standard supervisory visitation forms and documentation.
• Implement progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.

• Manage all aspects of associate onboarding and offboarding processes, including but not limited to orientation, training, and compliance with legal and safety regulations.
• Ensure compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, as well as WSIB programs in place.
• Facilitate transfers, leave management, and return-to-work processes for associates as needed.

• Proactively arrange the recruitment, training, and develop a team of engaged associates to meet the evolving needs of the business.
• Utilize workforce management software for efficient associate scheduling, payroll management, and performance tracking.
• Maintain accurate training records and conduct field training sessions as required.
• Utilize the orientation and onboarding process to engage all new associates and ensure they have the tools and knowledge to perform their roles.
• Have the ability to work billable and non-billable shifts when required.

• Communicate necessary information throughout the department in a timely and professional manner.
• Submit weekly field activity reports to upper management, detailing operational performance and any relevant issues or concerns.

• Required: Three (3) to five (5) years of experience in service management, recruitment, selection, training, and/or direct supervision of personnel.
• Strong emphasis on customer service, communication, and interpersonal skills.
• Demonstrated ability to deliver effective Training and Health and Safety programs.
• Effective written and verbal communication skills are essential.
• Preferred: Two (2) to three (3) years of business experience.

• Committed to continual learning, demonstrated through participation in educational opportunities enhancing interpersonal skills.
• Proficient in producing comprehensive documentation, particularly in front desk, security, and relationship management areas.
• Ability to communicate effectively, instilling confidence in all associates.
• Intermediate knowledge of Microsoft Applications, especially SharePoint, Outlook, Word and Excel.
• Goal-oriented with a self-starting drive to accomplish tasks.
• Proficient in conflict resolution, collaboration, and listening skills.
• Maintain confidentiality of sensitive information.
• Exhibits excellent client interaction and visibility.
• Demonstrates strong oral and written communication skills.
• Organizational and time management abilities, adept at implementing and monitoring progress to ensure successful completion under pressure and deadlines.
• Exceptional problem-solving skills with a knack for creative solutions.
• Collaborative team player, adept at sharing ideas constructively and addressing problems effectively to find practical solutions.
• Adheres to strong ethical practices.

• Must be available to work afternoon, evening, and weekend shifts.
• Ability to stand and walk for extended periods.
• Effective communication skills required for resolving issues and managing business operations both in-person and over the phone.
• Finger dexterity is necessary for typing and keyboard use.
• Mobility required for moving around buildings, making copies, sending mail and faxes, and patrolling premises, including lengthy walks on uneven terrain and periodic visits to site offices.
• Continuous talking and hearing during communication with guests, supervisors, and associates.
• Ability to sit for certain periods.
• Travel to site offices may be required frequently.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.