Client Care Coordinator

Come work for Motion and make a tangible difference in the lives of our clients!

About Motion:

Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years. Through our network of 46 locations, our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety for everyone.

The role:

We are adding a Client Care Coordinator to our team in Toronto, working out of the office at 72 Carnforth Rd. This posting is for an existing vacancy. The Toronto site is Motion's largest location and is a hub of activity. As a Client Care Coordinator, you will work closely with the team of 8 other Coordinators to respond to the needs of our clients, whether it be through phone calls, emails, or face-to-face communication. You will help troubleshoot issues with their equipment, will process orders and payments, and will schedule our Technicians to attend service appointments.

How you will spend your days:

• Customer Experience - You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.
• Ongoing Learning - You will participate in training sessions and will take the initiative to learn about our vast inventory in order to better support our clients.
• Coordination - You will respond to Service Inquiries, maintain detailed and accurate information, schedule Technicians for service appointments, process orders and oversee order lifecycle through to payment, and arrange for pick-up and delivery of equipment.
• Data Management & Systems - You will use our various systems and databases efficiently, inputting data and logging notes timely to ensure information is up to date and accurate for all parties.
• Collaborate with teams - You will work closely with busy Service Technicians, scheduling their appointments and relaying all relevant information for them to effectively assist our clients. You will also work closely with Sales Consultants who need support processing orders and scheduling service for their clients.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

What you bring:

• Customer Service experience with the ability to maintain your composure in difficult situations.
• Strong communication skills, interpersonal skills, and relationship building skills - you should be comfortable responding to urgent inquiries by phone, email, or in person, and sometimes all at once.
• Empathy and compassion for our clients.
• Experience working in an office setting and managing multiple priorities.
• Proficiency with Microsoft Office Suite and ability to navigate new software and databases.
• Experience in the health care industry, or with mobility devices, would be considered an asset.

Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $40,000 - $56,000 annually. The precise remuneration can differ depending on skills, experience, and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources