Senior Manager, CFS Process Improvement

Senior Manager, CFS Process Improvement

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Reporting to VP Client Financial Services this position is responsible for: Planning, directing the review of CFS current and new processes and systems, identify opportunities and solutions and driving its implementation to achieve improvements in productivity, cycle times and quality while ensuring compliance and adherence to regulations and internal controls; leading and overseeing the Data and Business Analytics and reporting CFS functions. Accountable for defining and executing strategies to design and create data models and data views critical to build, implement and enhance reports and business intelligence/dashboard capabilities.

KEY DUTIES & RESPONSIBILITIES

• Assess, plan, manage and continuously improve processes and service levels - identify, design, develop, implement and evaluate improvements
• Facilitate and complete root cause analysis, identify and implement solutions including prepare business cases for recommended projects or enhancements
• Project champion/sponsor various projects for CFS, mainly cross functional initiatives
• Assist CFS process owner in strategic planning, developing and managing strategic goals and objectives, budgets and evaluation processes
• Ensure regulatory compliance and compliance with corporate governance policies and procedures
• Drive standardization of collections metrics from a data perspective including integration of collections data, process automation and identification of infrastructure or technology tools needed
• Responsible for data extraction management activities such as variable mapping, data requirements, data gap identification, business rules development as well as creation, maintenance, documentation and quality control of data models and operational reports
• Manage and develop team
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Expert on Process management methodologies
• Project Management fundamentals
• Excellent oral and written communication skills
• Excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management
• Excellent facilitation skills
• Ability to perform varied and extensive analysis of business data
• Customer focused
• Strong leadership and ability to build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
• Strong knowledge of SQL / SAS / Tableau and experience working with at least one of the major databases platforms (SQL Server, Oracle, SAS, etc.)
• Advanced Microsoft Excel, Access and Visio skills
  

WORK EXPERIENCE – MINIMUM REQUIRED

7 years of related experienceTeam management experience

EDUCATION

Required: Bachelors Degree or equivalent in Finance

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight TalkAgilityCustomer First FocusAccountabilityLeading and DevelopingInclusion and Collaboration

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $84,455 - $127,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: ON Toronto - CN030