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CRM & Loyalty Business Analytics Intern
CRM & Loyalty Business Analytics InternArdene • Laval, QC, Canada
CRM & Loyalty Business Analytics Intern

CRM & Loyalty Business Analytics Intern

Ardene • Laval, QC, Canada
8 days ago
Job type
  • Full-time
  • Part-time
Job description

Description : WHO YOU ARE :

Reporting to the Director, Loyalty, CRM & Customer Insights, the CRM & Loyalty Business Analytics Intern will support with the extraction, manipulation & visualization of business and customer data from our data warehouse and systems, as well as with loyalty and CRM tasks / initiatives.

Responsibilities include, but are not limited to :

  • Extract, manipulate, validate & interpret data from our data warehouse and various systems (Google Big Query / SQL server, Microsoft Fabric, Power BI, Braze, Other Cloud Platforms, Google Analytics, Loyalty Platform, …) using mainly SQL language & Power BI to visualize
  • Support with reporting and dashboard creation to automate and track metrics and results
  • Support when necessary and act as back-up for our loyalty specialist & CRM specialist (campaign creation, QA and post campaign analytics)
  • Support the team in A / B testing including pre-test analytics, sizing, and results measurement
  • Support with customer level analytics & segmentation strategies
  • Provide support on special projects and analytics as needed

WHAT YOU’LL NEED :

  • Bachelor / Master degree in progress with a focus in business, statistics, computer science, mathematics or related quantitative field
  • Experience with statistical and data manipulation language (strong SQL required)
  • Experience working with BI Visualization such as Power BI
  • Previous part-time / internship experience in business analytics an asset
  • Loyalty program / CRM experience an asset
  • Experience working with large data sets to lead to actionable business insights an asset
  • Proficiency with Microsoft Office Suite required, including advanced Excel functions.
  • Bilingual Preferred (French and English)
  • Understanding of database structures an asset
  • Adept and proactive problem solver
  • Strong organizational skills
  • High attention to detail and commitment to high quality work
  • Strong analytical & data mining skills
  • Ability to work independently as well as part of a multi-disciplinary team
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    CRM Loyalty Business Analytics Intern • Laval, QC, Canada

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