Systems Testing/QA Specialist Senior

Senior Systems Testing / QA Specialist (COTS & Curam Focus)

We are seeking experienced Senior Systems Testing / QA Specialists with hands-on experience in Commercial Off-the-Shelf (COTS) applications, including Case Management and Curam, to join our team. This is a full-time, onsite role focused on delivering high-quality QA and testing for large-scale systems, including child welfare and social service solutions.

Key Responsibilities

• Develop and execute comprehensive test strategies, plans, scripts, and cases for functional, integration, performance, and user acceptance testing (UAT) of COTS applications.

• Collaborate closely with Business Analysts, stakeholders, project teams, and IT leads to understand system requirements, workflows, and define clear user stories.

• Perform manual and automated testing, logging defects, tracking resolutions, and maintaining test documentation in Azure DevOps.

• Analyze defects, perform root cause analysis, and troubleshoot system issues to ensure high-quality and reliable releases.

• Lead and support User Acceptance Testing (UAT), coordinating with business users and providing clear progress reporting.

• Coach and mentor junior QA team members on COTS best practices, automated testing, and QA methodology.

• Ensure compliance with Accessibility for Ontarians with Disabilities Act (AODA) standards.

Required Skills & Experience

• Proven QA and testing experience with COTS applications, specifically Curam or Case Management systems.

• Strong knowledge of SDLC methodologies, ITIL change/release management processes, and relational databases with SQL or similar query languages.

• Hands-on experience in test planning, test strategy creation, and documentation of test results.

• Experience using Azure DevOps or equivalent tools for test execution and defect management.

• Solid understanding of functional, integration, performance, and UAT testing for enterprise systems.

• Strong analytical, problem-solving, communication, and organizational skills.

• Ability to work effectively in collaborative Agile environments.

Desirable Skills

• Experience with automated test scripts and working with front-end, web-based, and data-mining/reporting COTS tools.

• Knowledge of programming languages, object-oriented testing, or workflow automation.

• Exposure to child welfare, social services, or government system testing.

If you have proven experience with COTS systems like Curam and a passion for delivering high-quality enterprise solutions, we want you on our team!