Program Assistant

POSITION TITLE : Program Assistant

DEPARTMENT : Culturally Appropriate Counselling

AFFILIATION : Unionized Position

LOCATION : Headquarters, ON

HOURS : Mon-Fri, 9am to 5pm

EXTENDED HOURS : Evenings / weekends as required for administration of programs

ABOUT THE ORGANIZATION

Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

TCS’ Mental Health & Wellness Program provides culturally sensitive clinical counselling to children, youth, adults, and seniors, especially from the Black, African, and Caribbean communities, to address challenges that may be having significant impacts on various aspects of their lives. Services aim to engage often hard-to-reach clients and work collaboratively with families to develop treatment plans that manage risky behaviours, build on strengths, and facilitate pro-social opportunities for improved outcomes. Using a client-centered anti-Black racism lens, clients are supported to achieve their goals through individual and family counselling and / or group and workshop facilitation including our Youth Mentorship, Stop Now and Plan (SNAP®), Success through Aggression Replacement Training (START), and Parenting Together programs.

ABOUT THE POSITION

The Program Assistant will support the delivery of culturally responsive counselling, education, advocacy, and direct support services to Black, African, and Caribbean families to raise their awareness, knowledge, understanding, and ability to identify and address presenting challenges. The Program Assistant is part of the Counselling program supporting the assessment of clients’ needs, offering crisis support, safety planning, providing brief intervention, co-ordinating internal and external referrals, and follow-up support to achieve client outcomes. Program objectives include improving access to resources, addressing systemic anti-Black racism, strengthen community-based, culturally responsive outcomes, and support evidence-informed innovation, data collection, and systems change.

AREAS OF RESPONSIBILITY

Program Reception :

• Respond to service enquiries, distribute brochures and information materials, and redirect ineligible individuals to appropriate community resources.
• Ensure agency forms are available and accessible to staff.
• Handle walk-ins and incoming calls efficiently and courteously using a Gender-based Analysis Plus (GBA+) approach.
• Provide office reception coverage as required.

Program Intake :

Service Delivery :

Service Monitoring :

Program Evaluation :

Community Engagement :

Administration :

Financial :

Health & Safety :

QUALIFICATIONS

BONUS / PREFERRED QUALIFICATIONS

WHAT WE OFFER

Although we appreciate each application, only those candidates being considered for the position will be contacted.

Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process please contact Human resources. All information received in relation to accommodation will be kept confidential.

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