Senior Technical Implementation ManagerOntario Teachers' Pension Plan • Toronto, ON, CA
Senior Technical Implementation Manager
Ontario Teachers' Pension Plan • Toronto, ON, CA
11 days ago
Job type
- Full-time
Job descriptionThe opportunity This role is responsible for managing multiple stakeholders and initiatives within the constraints of scope, time, cost, and quality to successfully deliver to specified requirements and achieve customer outcomes. The individual will manage tradeoffs between a variety of stakeholders while balancing the needs of the team and the organization. Who you'll work with The fundamental objective of the Senior Technical Implementation Manager is to work closely with clients, team members and other stakeholders, playing a leadership role in ensuring that technology infrastructure initiatives are effectively managed throughout their lifecycle. What you'll do The manager will work with all areas within Technology Infrastructure (TI) having key collaborations with Business Technology teams, Information Security, Audit, Finance and will coordinate with impacted business areas on an enterprise-wide basis.The manager will report on status and make strategic recommendations on infrastructure projects to senior management in the Technology division. Technology Program Leadership Act as the primary point of accountability for the assigned technology service. Define and maintain the service roadmap aligned with business and IT strategy. Scope, prioritize, and coordinate delivery within the Technology Infrastructure team Manage large scale Technology Infrastructure initiatives in collaboration with business and technology leads delivering the required business outcomes Develop business cases for funded projects (e.g., Charter / scope, requirements, milestones / schedules, governance / roles &responsibilities, Request For Proposal, etc.) in collaboration with the involved stakeholders and the project team, ensuring that the project is set up for success Identify appropriate resources needed, assign individual responsibilities, and develop roadmaps and timelines to achieve successful delivery of business value Ensure initiatives are appropriately resourced and manage workload of team members to deliver quality results and meet timelines Ensure effective communication mechanisms are in place, manage all communication to key stakeholders providing accurate and timely information exchange between the teams, stakeholders, oversight bodies, etc. Lead change management efforts for larger Technology Infrastructure projects and support smaller initiatives to ensure teams deliver their expected impact / outcome Financial and Technical Governance Manage service budgets, cost optimization, and forecasting. Ensure adherence to regulatory, security, and risk management standards. Collaborating with internal / external audit activities to validate technical, process and security standards are being met. Facilitate implementation of capabilities through accepted change management practices. Dependency Management and Prioritization Manage the activities of cross-functional teams in the execution of TI initiatives including members from across the organization as well as third parties Identify and manage interdependencies and linkages between disparate projects Effectively prioritize at many levels with competing customer and stakeholder needs Prioritize work through a well-organized roadmap, release strategy, and backlog of features & user stories, and clearly communicating what needs to be done Vendor & Stakeholder Management Maintain strong relationships with business stakeholders to understand requirements. Consult with stakeholders to identify opportunities for Technology Infrastructure initiatives to support the organizational needs Coordinate with external vendors on delivery and oversight of internal / external scope and timelines Proactively manage risks and systematically resolve or escalate issues in a timely manner. Takes ownership of the clarity and effectiveness of communication with leaders, customers, and stakeholders Team Leadership Lead continuous improvement initiatives to optimize the effectiveness of the technical team and their planning, prioritization and delivery processes Monitor workload of team members and balance work distribution to maximize impact of the team and manage prioritization of work across multiple initiatives and stakeholders Establish / promote agile delivery methods within the technical team to maximize the effectiveness of the planning, execution and prioritization of work Continually monitor team performance, metrics and backlogs to manage expectations of future delivery and drive effective prioritization and resource alignment Provide performance feedback to team members as well as guidance on development of performance plans, goals and objectives Accountable for delivery while trying to coach, mentor and educate the organization stakeholders on project management good practices and disciplines. Collaborative management of a variety of personal and organizational interfaces (e.g. : sponsor / steering committee, SMEs, technical team members, vendors, peers, consultants, etc.) with a focus on building / maintaining a cohesive and productive team. Motivate and direct the work of others without direct authority over the resources. Authority to execute against new approaches and escalate issues through appropriate channels where necessary. What you'll need Technical degree in Computer Science, Engineering or Business Management related discipline preferred. Agile project delivery experience preferred Product Owner certification (CSPO) is an asset Scrum Master certification (CSM, SAFe, etc.) is an asset Project Management Professional certification (PMP) an asset Process Improvement Methodology certification and or / experience an asset Resourcefulness, creativity and sound judgment Proactive customer service focus Excellent communication skills (verbal and written); motivation and persuasion skills Excellent organizational, planning, analytical and problem-solving skills Outcome / deliverable orientation with a bias for action; disciplined scope, time, and cost management. Ability to build and maintain strong working relationships with all levels of management and staff across business technology stakeholders and technical delivery team members Ability to work effectively both independently and in team environments; considering multiple points of view and managing conflicts Ability to prioritize, coordinate and complete tasks to meet deadlines Experience in Agile delivery patterns and technologies (Scrum, JIRA, Github, CI / CD patterns, etc.) Minimum 10 years of experience in technical project delivery (experience in all knowledge areas; scope, time, cost, quality, HR, communications, risk, procurement, and integration management) Minimum 7-8 years of experience leading complex process and technology enabled initiatives, with a minimum of 5 years in delivering / leading / manging technology projects and initiatives. Proven vendor management experience Experience with and understanding of leading practices in project management and process improvement. #LI-OTPP, #LI-AP #LI-Hybrid What we’re offering Numerous opportunities for professional growth and development Comprehensive employer paid benefits coverage Retirement income through a defined benefit pension plan The opportunity to invest back into the fund through our Deferred Incentive Program A flexible work environment combining in office collaboration and remote working Competitive time off Our Flexible Travel Program gives you the option to work abroad in another region / country for up to a month each year Employee discount programs including Edvantage and PerkopolisAt Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy
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Senior Technical Implementation Manager • Toronto, ON, CA
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