Administrator, Salesforce - Front Office

Job Description

Job Description

THE OPPORTUNITY :

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

Location : Scarborough, Ontario (currently hybrid)

RESPONSIBILITIES :

• Provide end user support and troubleshooting assistance, ensuring timely resolution.
• Configure, customize, and maintain the Salesforce instance to align with evolving business needs.
• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
• Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.
• Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.
• Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.
• Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.
• Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies.
• Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.
• Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.
• Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.
• Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.
• Collaborate with cross-functional teams, including sales, marketing, customer service, and finance.

ROLE REQUIREMENTS :

COMPETENCIES :

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the shortterm and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities, and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they : invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.