The Director, Program Management Office leads the operational, strategic, and delivery disciplines that enable Technology to execute with clarity, predictability, and business impact. This role sits at the intersection of strategy, portfolio leadership, and organizational effectiveness ensuring the right initiatives are prioritized, resourced, governed, and delivered to support CIO objectives.You will be part of the global Strategy & Operations PMO leadership team, driving operational rigor, financial discipline, portfolio governance, and program execution across a complex, matrixed organization. This role creates structure where ambiguity exists, accelerates decision-making across senior stakeholders, and ensures strategic programs deliver measurable business value.Partnering closely with CIO leadership and functional leaders, this role is accountable for elevating delivery practices, improving operational maturity, and enabling Technology to meet its strategic, financial, and execution commitments. By connecting people, processes, and information, this leader ensures the organization operates with transparency, alignment, and performance.The ideal candidate has the ability to lead the breadth of operations the CIO organization and brings deep expertise in portfolio management, program delivery, operational excellence, and organizational leadership, combined with the ability to operate strategically while remaining hands-on with the details that ensure execution success.
About the Role
As a
Director, Program Management Office
, your key responsibilities will include : Driving the creation and maintenance of an enterprise portfolio view, including demand, resource needs, dependencies, risks, and benefits realization. program benefits are a strong fit for the role of
Experience & Education
Bachelor’s degree in business, technology, or equivalent experience.7+ years of experience with a strong focus on project management / delivery.Experience managing budgets, financial processes, and investment governance at scale. Prior experience working in a large, geographically dispersed organization.
Leadership & Technical Skills
Advanced analytical, problem-solving, and strategic thinking skills; able to synthesize complexity into clear action.Strong written and verbal communication skills, capable of framing complex issues for multiple audiences. Highly collaborative and relationship driven, with strong negotiation and facilitation skills.Ability to prioritize, self-initiate, and create momentum with limited guidance or information.
Hybrid Work Model :
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance :
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth :
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits :
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture :
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact :
Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact :
We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Future-ready careers
Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
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Program Director • Toronto, ON, CA
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