Inside Sales Representative
Blainville, Quebec
Full-Time
2 Positions
Reference Number : CAN-QC-BLA-083-220424
SUMMARY
Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service and laying the ground work for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. The ISR also has the ability to increase sales revenue, order by order, by utilizing Doman’s 4A Customer Conversation model.
The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. Our customers range in size from independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.
REPORTING STRUCTURE
The ISR position will report to the Inside Sales Supervisor.
Requirements
EXPECTED CONTRIBUTIONS
Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.
Inbound Calls and Sales Orders
- Promptly answer customer phone calls for orders, quotes, and inquiries.
- Utilize Doman’s 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.
- Sell additional products by recognizing opportunities to up-sell or sell complementary products.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Entering orders efficiently and accurately into the order system.
- Relay vital information to operations team members.
- Prompt and accurate handling of credits and returns.
- In some regions, partner with Account Managers to manage customer relationships.
- Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Outbound Phone Calls
Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.Purposes of outbound calls are to fill delivery trucks, follow up on orders, offer sales promotions, and manage “C” accounts. Every opportunity to be used to increase the dollar value of an order.KNOWLEDGE, SKILLS, AND ABILITIES
Sales
Excellent customer service skills on the phoneDemonstrated ability to anticipate customer needsComfortable with conducting outbound phone calls to existing customersMinimum three years of sales experienceTechnical
Able to quickly learn technical information specific to the building industryWorking knowledge of wood frame residential construction is an assetOther
Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skillsAptitude for numerical calculationsEDUCATION
High school graduation is a requirementFormal sales training is desirableLINGUISTIC REQUIREMENTS
Excellent knowledge of French is a requirement of the jobBilingual (French and English) is a requirementBenefits
COMPENSATION AND BENEFITS
Base salaryAnnual incentive plan based on company performanceHealth benefitsGroup pension plan with employer matching contributionsOption to purchase Doman Stock at a discount priceOTHER WORK-RELATED BENEFITS
Fitness reimbursementCommuting expense reimbursement : 100% transitProfessional Development reimbursementScholarships for childrenDiscounts on product purchasesEmployment Status : Monday to Friday, full-time, year round
Work Location : 651 Boulevard Industriel, Blainville, QC J7C 3V3