Research Professional, Québec and East

ABOUT THE ROLE :

The Research Professional is a member of the Québec and Eastern Canada team, reporting to the Regional Director, Québec and Eastern Canada within the Client and Assessment Services unit.

The Client & Assessment Services unit supports customers in the implementation and application of assessment programs in Canada and worldwide.

They also customize programs to customer needs and develop tools to support accreditation programs, such as assessment manuals.

This Research Professional role is ideal for a person with a solid background in quantitative and qualitative analysis. Curiosity and resourcefulness are essential qualities for this position.

You'll play a key role in the team, analyzing data from our survey visits, cross-referencing it with survey data, interpreting results and writing provincial reports.

Your analyses will help identify avenues for improvement, thus supporting decision-makers in their reflections on improving the quality and safety of care and services.

This is a new position in the team, and the successful candidate will have the opportunity to develop his or her field of action and propose innovations.

Main responsibilities :

• Perform data analysis and assist in drafting assessment reports and impact provincial reports in collaboration with the team, subject matter experts, and clients.
• Supports client teams in data analysis and extraction.
• Propose and define ways to better present information to our clients.
• Planning, documenting, and managing defined project requirements and scope, delivered on time and on budget.
• Continuously contributing to the improvement and innovation.
• Effective collaboration internally across business units, and externally with collaborators and decision-makers.
• Participates in the quality assurance of documents / reports produced by the team or the company.

Must Have Qualifications :

• Master's degree in a humanities or social sciences discipline.
• Proficiency in PowerBi and statistics.
• Experience in environmental scanning and literature appraisal.
• Fluency in French and English.
• Excellent writing skills in French.

Desired Qualifications :

• Collaborative team player with a strong commitment to delivering high-quality research and providing strategic insights.
• Attention to detail.
• Time management skills.
• Adaptability to new research methodologies / proficiency in research software & tools.
• Effective analysis and synthesis skills.

WHAT YOU CAN EXPECT :

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You :

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO :

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.