Desktop Support level 2PeopleToGo • Kitchener / Waterloo, Ontario, Canada

Desktop Support level 2

PeopleToGo • Kitchener / Waterloo, Ontario, Canada

30+ days ago

Job type

Full-time

Quick Apply

Job description

Responsibilities :

Perform intermediate IMAC (installs, moves, add, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation / support / upgrades
Perform deskside support services installing and troubleshooting of hardware, software and network related issues
Provide 1

level Help Desk support

Perform basic LAN and internetworking related activities

Handle bench repairs (depot service) & remedial maintenance

Respond / update / close calls from National Dispatch / Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and / or Abilities Required :

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities

Have at 1 – 2 years of deskside support experience

Have strong internetworking and troubleshooting skills

Have A+ certification

May have other vendor certifications from Cisco, Microsoft and / or from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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Desktop Support level 2 • Kitchener / Waterloo, Ontario, Canada

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