Senior Travel Advisor

TWIL Travel is a Toronto-based boutique travel consultancy specializing in high-end leisure travel.

We are seeking a highly organized, detail-oriented, and tech-savvy individual who thrives in a fast-paced forward-thinking environment. In this role, you will provide comprehensive support to the agency owner, assisting in managing the travel advisor team and the agency's portfolio of discerning luxury travelers. Your responsibilities will include overseeing a team of travel advisors, sourcing and quoting properties, creating proposals, managing the CRM system, booking and confirming all trip elements, and managing the full travel planning cycle and timelines. Additionally, your knowledge of Sabre ticketing will allow you to provide occasional backup assistance to the air department. A passion for travel, excellent customer service skills, and meticulous attention to detail are essential for success in this role.

KEY ATTRIBUTES / QUALIFICATIONS

• Previous experience as a travel advisor and managing teams is highly desirable.
• Proficiency in using Sabre or other travel booking systems is required.
• A natural inclination for customer service
• Extremely organized and detail-oriented with ability to handle multiple projects and tasks simultaneously.
• Proactive and resourceful; an intuitive problem-solver.
• Strong work ethic who identifies opportunities to take on more and streamline systems and processes where possible.
• Positive attitude with passion for travel.
• Strong customer service skills and the ability to confidently interact with clients, providing excellent service and resolving issues with professionalism and diplomacy.
• Excellent written and verbal communication skills, with the ability to prepare clear and concise travel itineraries, emails, and reports.
• Proven leadership skills and the ability to effectively manage teams.
• Tech-savviness and proficiency in using productivity tools, travel booking programs, Social media platforms and Microsoft Office Suite.
• Resourcefulness and ability to work independently, taking ownership of tasks and delivering high-quality results within deadlines.
• A passion for travel, a good understanding of luxury travel experiences, and a continuous desire to stay informed about new destinations and industry trends.
• TICO Certification is required (must be certified within one month of start date)

RESPONSIBILITIES

Work Hours

If you are a self-motivated, detail-oriented professional who thrives in a fast-paced environment and possesses a deep passion for travel and luxury experiences, we invite you to apply for this exciting role. Join our team and help manage our portfolio of discerning luxury travelers, provide exceptional leadership, and ensure the creation of unforgettable travel experiences for our esteemed clientele.