Project Coordinator

Project Coordinator

On behalf of our client in the Financial Services Sector, PROCOM is looking for a Project Coordinator.

Project Coordinator – Job Description

Supporting the annual vacation bid process for our Contact Centre agents, you will help the workforce management team ensure that the bid process runs smoothly and finishes on time

To facilitate this, you will monitor the schedule of agents and completion statuses, answer vacation bid questions, and assist in alerting team leaders when necessary to keep the process running smoothly and ensuring that the process is on track to complete in the planned timeframe

This role will require close collaboration with the project team and with business leaders, so clear communication and organizational skills with the ability to collaborate are critical

Project Coordinator – Mandatory Skills

Experience working in a Contact Centre environment and / or using scheduling software (IEX) is an asset

Experience using Chat and Excel for providing reporting updates is required

Project Coordinator - Assignment Start Date

ASAP – 4 months to start

Project Coordinator - Assignment Location

Toronto, ON – Work Remotely