Entry Level - Customer Care Representative

ApplyToEducation is a family-owned business founded with a goal to transform the K-12 education sector by simplifying how schools manage talent from hiring to retirement. Used by 5,500 K-12 schools in 49 countries, ApplyToEducation provides innovative solutions for job postings, employment applications, scheduling, and professional development and more. Our platform helps school boards save time and resources with many HR recruitment functions.

Role Description

This is a full-time, on-site role for an Entry Level - Customer Care Representative, located in Toronto, ON at Mount Pleasant and Eglinton. The role is ideal for someone who recently graduated from a post-degree program at a university or college.

Daily responsibilities include :

• Providing timely, effective and courteous support to ATE customers
• Responding to phone and email inquiries about the Apply to Education Web Site
• Troubleshooting technical issues & assisting applicants in the management of their accounts
• Diagnosing concerns with individual accounts and suggesting viable solutions
• Identifying areas to improve the Apply to Education site to create a better user experience
• Editing and converting problem files for applicants as needed
• Administrative support for various campaigns or projects as required
• Occasional data entry and bulk account activation plus any other duties that may be assigned

Core Competencies

Integrity : maintains a professional manner when dealing with sensitive information; lives up to the Company’s standards of commitment and responsibility and adheres to the Confidentiality policy.

Critical Thinking : anticipates the short-term implications of decisions; solves problems based on facts and develop and recommend appropriate solutions.

Creativity and Innovation : generates new, and modifies existing approaches; embraces change and challenges the status quo in a constructive and flexible manner.

Teamwork : collaborates and cooperates with others to get the job done; values the input and know-how of other team members; builds trust and respect among fellow team members and works with other team members toward a common goal.

Organizational Effectiveness : balances the needs of all stakeholders; provides feedback that contributes to the Company’s success; demonstrates effective organizational and time management skills and meets tight deadlines and implements effectively.

Expectation Management : establishes realistic parameters regarding customer service expectations and problem resolution and performs effectively within the Company’s accountability framework.

Job Specific Competencies

Additional Information

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

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