Program Assistant (Kitchener Market)

Overview

Provides frontline customer service pertaining to all Kitchener Market related activities : and provides administrative and financial support to the Kitchener Market on a daily basis from an operating perspective as well as for event and trade show requirements.

Hours of work : Tuesday to Saturday.

Responsibilities

• Provides administrative support to the Kitchener Market, including front counter and phone reception, staffing needs, correspondence, meeting and information session coordination, filing and minute taking. Performs mail sorting and distribution and mail outs.
• Prepares and distributes contracts (e.g. Marketplace rentals, vendor rental agreements, performer contracts, etc.) and related payments and records.
• Ensures vendors have appropriate licenses, insurance, etc. on file, and contacts vendors to reconcile outstanding paperwork, details or payments.
• Ensures vendor information database and related Kitchener Market promotional materials are current and accessible.
• Updates and maintains vendor and crafter floor maps and relays information to custodial staff.
• Arranges the setup of tables for artisans / crafters, charity and corporate organizations, and temporary Saturday vendors, including application completion, product approval, table assignment and policy / procedure review.
• Administers Kitchener Market email account; performs appropriate action and follow‑up, escalating inquiries when appropriate.
• Front line for customer service inquiries and dealing with patron complaints, problem solving, liaise with all market vendors and members of the public.
• Typing and general office duties, open, sort and distribute mail, manage files, office inventory, maintain and order supplies.
• Update seasonal and full‑time vendor packages for distribution.

Financial Responsibility

Programming, Marketing & Communication

Education

Grade 12 diploma, plus up to 1 year of additional job‑related courses.

Experience

Minimum of 1 year related experience including experience in a market setting, hospitality, retail or tourism (customer service focus).

Additional Requirements

Knowledge, Skills, And Abilities

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