Customer Service Representative

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Job Number : 62873

Group : Magna Exteriors

Division : Mytox Mfg.

Job Type : Permanent / Regular

Location : VAUGHAN

Work Style : About us

About us

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

About the Role

Communicates with customer through phone or computer to ensure customer requirements are scheduled and reached. Follows-up on corrective action / late delivery reports.

Handles service orders and customer questions and complaints and recommends corrective action as required. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.

Checks accounting ledger and order postings for errors.

Your preferred qualifications

• Grade 12 education or equivalent
• Minimum 3 years experience in an automotive environment
• Excellent English communication skills (both written and verbal)
• Good general math skills
• Computer literacy in business applications
• Ability to work under pressure
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
• Well organized and highly efficient working in a multi-tasking dynamic environment

DESIRABLE ADDITIONAL QUALIFICATIONS

• Familiarity with CMI software
• Experience gained working inside Magna
• Knowledge of Ford DDL / SDS / SIMS systems and related procedures
• Knowledge of Chrysler SMART / DRIVE systems and related procedures
• Knowledge of Nissan Portal and related procedures
• Knowledge of Honda portal
• Automotive manufacturing experience

Accommodations for disabilities in relation to the job selection process are available upon request.

Who we are looking for

Candidates must have experience with either Ford, GM, Stellantis, Honda, Toyota or Nissan portals.

EDI Customer releases experience

Automotive manufacturing experience, ensuring 100% on time delivery to the customers.

Your Responsibilities

• After hours follow up with e-mails / portals / phone calls required
• Canadian statutory holidays must be available to work
• Required to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check)
• Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned
• Pulls in EDI customer releases and posts to the Mytox CMI system
• Enters any manual releases as applicable
• Ensures that Mytox and customer cums are in full agreement
• Checks / confirms demand load accuracy for their customer before MRP run
• Issues shipping work-sheets to Shipping Department in advance
• Liaison with customer deck personnel, freight carriers, and / or plants directly either verbally or in writing
• Responsible for all transportation, logistics and premium freight for customer base
• Develop customer relationship and provide Best-in-Class service
• Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.

We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

Because we believe that your career path should be as unique as you are.

Site Benefits

• Employee Engagement Events
• Holiday Events
• BBQ's
• 2% Quarterly Bonuses
• 4 Floating Holidays

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer.

We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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