Medical Office Administrator/Medical Assistant

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before.

LMC has 12 multi-disciplinary centers of excellence located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a Medical Office Administrator / Medical Assistant who can work with us on a temporary full-time basis (3 months) supporting our LMC London clinic (140 Oxford Street East Suite 400. London, Ontario).

Responsibilities

• Checking in patients (reception / registration) and checking out patients (scheduling follow ups).
• Adhere to LMC’s Administrative Policy Manual and Care Promise.
• Management of all patient appointments appropriately and providers schedules as per our SOP.
• Completing all daily tasks such as : Providers tasks and assignments.Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
• Liaising with medical laboratories / physician offices for appropriate patient documentation.
• Co-ordinate patient visits along their care path, especially across LMC’s multidisciplinary services : Chiropody, DEP, Optometry, Pharmacy and Research.
• Respond to all patient inquiries by email.
• Responding to all telephone inquires and retrieving and returning messages.
• Handling incoming and outgoing mail, faxes and shipments (site specific).
• Process patients accounts receivable and payable (credit card, debit, cheque & cash payments), when required.
• Ordering office and medical supplies, when required.
• Complete third party forms & letters, when required.
• Coverage for other administrators, as required.
• Other administrative duties, as assigned.
• Coordinating the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the Physician's schedule.
• Ensuring proper documentation (i.e. patient information and forms are accurate in patient chart) and when necessary liaising with medical laboratories and / or Physician offices for appropriate patient documentation.
• Preparing patient for physician evaluation, including but not limited to, measuring vital signs, such as pulse rate, temperature, blood pressure, height, weight, and BMI and record information on patient's chart appropriately.
• Collecting patient medical and social history.
• Reviewing medication list for accuracy and completion.
• Promotion of comprehensive, coordinated care for the patient. (Relating to the entire LMC care team of endocrinologists along with diabetes educators, pharmacists, chiropodists, optometrists, researchers and health coaches).
• Preparing examination rooms with necessary medical supplies.
• Downloading various glucose meters, continuous glucose monitors and / or insulin pumps.
• Downloading of investigations via electronic software DSQ, OLIS, Netcare etc.

Requirements

• 1-2 years of Medical Office Experience and / or Medical Office Assistant Diploma.
• Proficient knowledge of Electronic Medical Records system (Knowledge of Accuro is considered an asset).
• Sound knowledge of medical terminology.
• Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.
16 days ago