Job Description
Are you passionate about optimizing processes and leading teams to success? Do you thrive in a fast-paced medical environment?
If so, we have an exciting opportunity for you! Southern Alberta Medical is seeking a dedicated Medical Office Operations Lead to join our team and make a significant impact on our clinic's operations.
About Us :
At Southern Alberta Medical, we are committed to providing exceptional healthcare services to our community. Our team is dedicated to continuous improvement and innovation, ensuring that our patients receive the best care possible.
As the Medical Office Operations Lead, you will play a crucial role in shaping the efficiency and effectiveness of our administrative processes.
Key Responsibilities :
- Process Mapping & Implementation : Design and implement job task processes to streamline operations. Serve as the go-to expert on administrative processes and procedures.
- Performance Monitoring & Analysis : Track patient access and flow metrics, identify trends, and recommend improvements.
Analyze team performance metrics to drive continuous improvement.
Team Leadership & Training : Oversee the daily operations of the administration team, providing training and mentorship to maximize potential.
Recognize and reward high performance.
- Business Process Improvements : Lead initiatives to enhance business processes based on current requirements. Assist in developing and refining Standard Operating Procedures (S.O.Ps).
- Issue Resolution : Take ownership of issues reported by the admin team and ensure successful resolution.
Requirements
Qualifications :
- Education : Post-secondary education, preferably within the medical field.
- Experience : Minimum one year of experience in process mapping and two years in a leadership role. Previous medical experience is a plus.
- Skills : Strong analytical skills, proficiency in performance metric analysis, and excellent judgment and decision-making abilities.
Clear communication skills and a knack for training and mentoring team members
Benefits
What We Offer :
- A collaborative and supportive work environment.
- Opportunities for continuous learning and development.
- Competitive salary and benefits package.
- The chance to make a real difference in the lives of our patients and staff.
Why Join Us?
At Southern Alberta Medical, you will be part of a team that values innovation, excellence, and a commitment to quality care.
We believe in empowering our employees to take initiative and drive change. If you are a motivated leader with a passion for process improvement and team development, we would love to hear from you!
Requirements
Qualifications : Education : Post-secondary education, preferably within the medical field. Experience : Minimum one year of experience in process mapping and two years in a leadership role.
Previous medical experience is a plus. Skills : Strong analytical skills, proficiency in performance metric analysis, and excellent judgment and decision-making abilities.
Clear communication skills and a knack for training and mentoring team members
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