General Manager, Airports Transformation & Analytics

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team

Join Flair’s Operational Excellence team, where strategic transformation and data-driven insight support continuous improvement across the airport network. Reporting to the Director, Operational Excellence, the General Manager, Airport Transformation & Analytics is responsible for leading transformation initiatives that enhance the customer experience, improve operational performance, and strengthen cross-functional execution. This role oversees initiatives focused on punctuality, cost efficiency, reduction of delayed and damaged baggage, ancillary revenue optimization, and end-to-end airport lifecycle projects.

The General Manager provides governance, analytical insight, and disciplined project management to ensure initiatives are delivered effectively and aligned with organizational priorities. The role also coordinates airport start-ups, closures, and operational pauses, ensuring risks are identified early, mitigation strategies are implemented, and projects are delivered safely, on time, and to standard.

This role is based on-site at our Vancouver (YVR), Calgary (YYC) or Edmonton (YEG) office.

A Day In The Life

The duties of the General Manager, Airport Transformation & Analytics include :

Customer Experience & Operational Performance Transformation

Lead initiatives to enhance the airport customer journey, improving perception, satisfaction, and overall experience.

Drive targeted improvements in key operational metrics, including :

On-time performance (OTP and departure punctuality)

Delayed baggage reduction

Damaged baggage reduction

Ancillary revenue performance across airport touchpoints

Identify and eliminate operational inefficiencies across the airport network, ensuring initiatives translate into measurable performance outcomes.

Project Leadership & Governance

Establish and maintain the cadence, structure, and governance model for all airport-related transformation projects.

Hold project owners accountable for timely delivery through clear timelines, milestone tracking, and escalation where necessary.

Maintain a centralized project register and provide regular updates on progress, risks, dependencies, and impacts to senior leadership.

Facilitate cross-functional alignment between Airports, Ground Handling, In-Flight, Network, Technology, Safety, Finance, and Commercial teams.

Airport Start-Ups, Close-Downs & Operational Changes

Lead planning, readiness, and execution for new station start-ups, ensuring all workstreams deliver to scope, schedule, and budget.

Manage airport close-downs and operational pauses, ensuring transitions are well-planned, risk-managed, and customer-focused.

Oversee risk identification, mitigation strategies, and communication for all airport lifecycle projects.

Data, Analytics & Insight

Develop and maintain performance dashboards, analytical tools, and reporting mechanisms that support operational decision-making.

Analyse trends, drivers, and root causes to inform targeted improvement strategies.

Partner with Digital teams to ensure data quality, accuracy, and accessibility across all reporting platforms.

Stakeholder Engagement & Communication

Build strong cross-functional relationships to ensure clarity of ownership and seamless execution of airport initiatives.

Communicate project progress, risks, and outcomes effectively to senior leadership and frontline stakeholders.

Facilitate workshops, process reviews, and performance improvement sessions across the network.

Continuous Improvement

Champion a culture of continuous improvement across all airport operations.

Introduce standardized project management tools, frameworks, and best practices to enhance delivery consistency.

Support innovation in customer experience, operational resilience, and process optimization.

Perform additional duties as assigned.

What You Bring To The Role

Education :

Post-secondary education in Business, Aviation Management, Operations, Engineering, Data Analytics, or a related field is required.

Professional certifications in Lean Six Sigma, Project Management (PMP), Change Management, or Analytics are strong assets.

Experience :

Minimum of seven (7) – ten (10) years of progressive leadership experience in aviation operations, operational excellence, transformation, or a related operational field.

Proven experience leading large-scale, cross-functional transformation projects within complex or regulated environments.

Demonstrated success improving key operational metrics, including on-time performance, baggage performance, customer experience scores, and / or ancillary revenue outcomes.

Experience working closely with airport authorities, ground handling providers, and internal operational teams to drive performance improvements.

Hands‑on experience developing and applying governance frameworks, project structures, and performance management systems.

Experience supporting or leading airport start-ups, closures, ORAT projects, operational transitions, or major change initiatives.

Strong background using operational KPIs, data analytics, and trend analysis to diagnose issues and guide decision‑making.

Skills and Abilities :

Strong strategic thinking with the ability to translate business priorities into clear and actionable operational plans.

Advanced project and program management skills, including prioritization, sequencing, risk management, and structured delivery.

Exceptional analytical capability with the ability to interpret operational data, identify trends, determine root causes, and recommend targeted improvements.

Demonstrated ability to drive cross-functional execution and maintain accountability across multiple stakeholders.

Proficiency in structured risk identification, mitigation planning, and escalation management.

Excellent communication and influencing skills, effective with frontline teams, senior leaders, and external partners.

Strong facilitation skills to lead workshops, process reviews, and performance improvement sessions.

Proven ability to operate effectively in complex, fast-paced environments while managing competing priorities.

High level of professional judgment, discretion, and resilience in dynamic operational situations.

Comfortable leveraging dashboards, KPIs, and analytics to inform decision-making and monitor performance.

Requirements :

Clear criminal record check and satisfactory employment references.

Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

Comprehensive Salary – A salary that reflects your experience and contributions.

Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.

Retirement Savings – A pension plan with employer‑matched contributions.

Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by : February 20, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website : flyflair.com

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