Sr. Software Engineer, Backend

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE / MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success : Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Dialpad is seeking a talented and experienced Sr. Backend Engineer to join the growing team on a mission to build a new experience, reporting to the Sr. Engineering Manager, Messaging. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend using modern technologies, willing to make an impact while contributing to a cross-functional team.

This is a high-impact role that directly represents significant contributions to Dialpad’s revenues and is of particular strategic importance.

What you’ll do

• Create a long-term technical vision for this new backend while defining steps to deliver value in shorter-term phases.
• Write clear and complete architectural design documents that are easily understood by other team members.
• Provide estimates on technical resources and requirements necessary to plan and begin development.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features / products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Perform unit and end-to-end testing.
• Constantly optimize the architecture for maximum speed and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Troubleshoot and debug issues with existing features as needed.
• Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Ensure that features are shipped on time and with the highest quality.
• Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
• Continue contributing to fun projects meant to delight users!

Skills you’ll bring

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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