Software Support Developer

Job Responsibilities:

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Software Support Developer to join our team of experienced professionals located at our head office in Kitchener, ON.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock!

Why Work at Brock?

• Competitive compensation package
• Profit sharing
• Extended Health benefits
• Continuous career growth
• Flexible working hours
• Company events and celebrations
• Travel Opportunities

Responsibilities may include:

• Performing Level 2 technical support for our airport and airline customers by troubleshooting a wide range of issues that are affecting the operation of their Baggage Handling Systems

• Assisting Level 1 service technicians by providing in-depth troubleshooting & technical support

• Conducting Root Cause Analysis of defects identified in production

• Creating, testing, and deploying software patches

• Maintaining, developing, and improving our automated test and deployment tools

• Collaborating with cross-functional teams to analyze, document, and recommend improvements to products and internal processes

Qualifications Required: Qualifications Required:

• Diploma or Degree in Systems Engineering, Software Engineering, Computer Science or related fields

• Preferred 1-3 years’ experience (co-op considered)

Desired Skills:

• Excellent communication skills, both verbal and written

• Strong troubleshooting skills

• Experience with an object-oriented programming language is required. C# is preferred but Java, C++, or other languages are also acceptable

• Proficiency with SQL & knowledge of databases

• Knowledge of Flyway, Powershell, Azure Devops, JavaScript is an asset

• Familiarity with support ticketing systems such as SNOW (ServiceNow)

• The ability to perform night/weekend work

Other Job Information (if applicable):

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.