Site Reliability Engineer

Join our SRE squad supporting ~1000 AWS-hosted services for BMO. You’ll own operational reliability, rapid triage, and proactive maintenance across production and non-prod, partnering closely with Cloud Engineering, SOC, and application teams.

Key Responsibilities

Deliver 24×7 monitoring, incident response, and problem management; drive MTTA / MTTR reduction and SLO / SLI adherence.

Perform preventive health checks; analyze ticket trends to implement continual service improvements and automation to reduce toil.

Execute blameless postmortems and high-quality RCA; maintain SOPs / runbooks and reliability dashboards.

Configure / tune observability (Dynatrace, CloudWatch, ELK); enable self-healing workflows and workload optimizations.

Support change / service requests within agreed SLAs; collaborate during transitions and onboard new AWS services.

Core Skills & Tools

AWS :

Lambda, ECS / Fargate / EC2, API Gateway, SNS / SQS, Kinesis, RDS; IAM / KMS foundations.

Observability & ITSM :

Dynatrace, CloudWatch, ELK; ServiceNow for incidents / changes; SLI / SLO dashboards.

Reliability Practices :

Error budgets, capacity / performance benchmarking, automation / runbook execution, FinOps awareness.

Qualifications

5+ years SRE / DevOps or L2 operations for cloud-native stacks; strong AWS production experience.

Proven incident / change / problem management in 24×7 environments; adept at RCA and postmortems.

Hands‑on with observability tooling and operational automation; excellent collaboration and documentation skills.

Shift Coverage & Locations

Follow-the-sun model with overlapping handoffs across Canada / India to ensure continuous support. Success is measured by uptime, MTTR / MTTD, change failure rate, error‑budget consumption, SLO adherence, RCA quality, and CSI throughput.

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