- Education : Bachelor's degree
- Experience : Will train
Work setting
Troubleshooting
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Troubleshoot and resolve technical problems
- Answer clients' inquiries and provide information
- Answer telephone and relay telephone calls and messages
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
- Ability to work independently
Personal suitability
- Excellent oral communication
- Initiative
- Organized
- Team player
- Honesty
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
technical support agent
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Troubleshoot and resolve technical problems. ...
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