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Switchboard Operator
Switchboard OperatorMichael Garron Hospital • Toronto, ON, CA
Switchboard Operator

Switchboard Operator

Michael Garron Hospital • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

1 day ago Be among the first 25 applicants

Overview

Receives and directs incoming telephone calls to the appropriate department through a multi-line Switchboard. Ensures all emergency services are coordinated in accordance to the nature of the emergency such as paging : medical and hospital staff, codes and emergency alarms through our locating system.

Education

  • Minimum of Grade 12.
  • Operator training / certification or customer service experience is an asset.

Qualifications

  • Minimum 1 or 2 year of recent related switchboard experience required (hospital environment preferred).
  • Minimum 1 or 2 year of customer service experience required.
  • Excellent reading, written and oral communication skills required.
  • Excellent listening skills (accuracy in taking & relaying messages).
  • Demonstrated organizational and interpersonal skills required.
  • Proficient computer skills, typing skills (35–40 wpm), including composing emails with a high level of accuracy.
  • Comfortable using Public Address system (making overhead announcements with clear pronunciation).
  • Maintaining strict patient confidentiality per hospital policy.
  • Demonstrated flexibility as it relates to hours of work, must be available to work weekends, statutory holidays and to provide ad-hoc coverage as required.
  • Demonstrated ability to work well independently and as part of a team in a demanding environment.
  • Proven innovation in problem solving with the ability to think critically and conflict resolution skills required.

    • Ability to work well under pressure working accurately.

  • Demonstrate the standards of behavior as determined by Toronto East General Hospital.
  • Ability to work for long periods of time in a seated position.
  • Ability to work consistently with a keyboard and number pad in a fast paced environment.
  • Good work and attendance record required.
  • All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN), (formerly Toronto East General Hospital) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
  • All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
  • All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

    • Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Administrative

    Toronto, Ontario, Canada CA$60,000.00–CA$70,000.00

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