Maintenance Technician

Job Description

Tricon Residential’s Canadian multifamily portfolio is built on five points of differentiation that make up The Tricon Difference : Convenient Locations, Design Excellence, Resort Quality Amenities, Elevated Service Levels, Vibrant Resident Community.

While each Tricon Residential property maintains a distinctive identity, all of the properties unite under the shared philosophy that what defines living at a Tricon building is exceptional customer service and a unique sense of community.

Job Summary :

At Tricon, we believe in creating an environment where you can bring your best and most authentic self to work each and every day.

The Maintenance Technician, reporting to the Maintenance Manager, is a professional with a practical mind and attention to detail.

The Maintenance Technician is responsible for providing an exceptional and consistent customer service experience in all interactions with our Residents.

They will be responsible for the completion of all maintenance requests in occupied suites, vacant suites, common areas, amenity spaces and grounds of the property.

The role is responsible for ensuring maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety is in alignment with procedures and service level agreements.

Customer Service

• Act with integrity and demonstrate support for our core values
• Maintain an overall focus on enhancing the resident experience
• Communicate with residents on the status of maintenance repairs, in a timely, courteous and professional manner
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors
• Provide exceptional customer service when interacting with residents and vendors
• Courteous and prompt communication with team members and management

Maintenance

• Review service concerns submitted and respond in a professional and timely manner. Ensure proper workflow for all maintenance work orders are completed
• Complete scheduled preventative maintenance work on the building, reporting any concerns and ensuring follow up is done
• Perform general and specialized maintenance requests which can include but is not limited to the following : minor plumbing, electrical, HVAC, carpentry, and renovation (drywall, painting, flooring, and / or cabinetry) repairs
• Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 hours)
• Complete scheduled inspections of suites on an annual basis, pre-vacate and pre-delivery to ensure our standards are being maintained
• Take initiative to correct deficiencies, as necessary
• Respond to after-hours calls when on call
• Maintain a clean work environment at all times
• Monitor external contractor progress
• Utilize technology to accurately drive productivity and continuous improvement for maintenance service delivery
• Complete maintenance logs and ensure accuracy and compliance to company policy
• Assist with solid waste collection, including litter pick up throughout the grounds, emptying exterior waste receptacles, ensuring waste bins are available for the waste removal truck, sanitation of all waste bins and monitoring of garbage and compactor rooms
• Responsible for performing a wide variety of tasks and functions that involve the care and maintenance of the grounds of the property (including but not limited to grass areas, shrubs, trees, plants, care and maintenance of fences, driveways, parking lots, etc.)
• Clean and sanitize waste bins and compactor room
• Ensuring loading dock, storage rooms and mechanical rooms are maintained for cleanliness, ventilation and pest control
• Other duties as required

Health & Safety

• Ensure all vendors and contractors comply with the established health and safety legislation and policy, and immediately address any infractions, hazardous conditions, or damaged equipment
• Follow prescribed Personal Protective Equipment (PPE), health and safety regulations and procedures in compliance with Ministry of Labour laws
• Ensure compliance with all legislation, including but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, and Ontario’s Occupational Health and Safety Act

Administration and Reporting

• Document and report all maintenance work order records electronically via Mobile Doorman in a timely manner
• detail work completion or if outside contractor work is required to complete the maintenance work order

Qualifications :

• High school diploma required, College diploma or trades certification in relevant field preferred
• Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation repairs
• Self-starter with high degree of initiative, agility, flexibility, and professionalism.
• Exceptional communication (written and verbal) and interpersonal relationship skills
• Intermediate level knowledge of MS Office and basic knowledge of Yardi an asset
• Ability to work with a diverse group of people and interests while being culturally aware
• Ability to work flexible hours, including on call
30+ days ago