Guest Services Manager

This role is about more than managing operations its about owning the arrival and departure experience. As Guest Services Manager you are the strategic and cultural leader of our front-of-house guest journey setting the standard for service excellence from the front drive to the lobby and beyond.

With a sharp operational lens and a calm authoritative presence you lead Bell Services to deliver seamless anticipatory and unmistakably Emblems experiences. You balance pace with precision empowering your leaders and teams while safeguarding consistency safety and brand standards.

Start Date : April 2026

Contract Type : Full-Time

pay Rate : $63000 - $68000 dependent on experience.

Key Responsibilities

Guest Experience & Presence

• Act as a visible engaged leader in the lobby and front drive actively connecting with guests and anticipating needs.
• Champion exceptional service delivery ensuring every arrival departure and transition is seamless and memorable.
• Handle escalated guest concerns with empathy urgency and discretion ensuring thoughtful resolution and follow-up.
• Oversee VIP recognition long-stay guest engagement and personalized service delivery.
• Monitor guest feedback and satisfaction metrics translating insights into continuous improvement initiatives.

Team Leadership & Development

Operational Excellence

Collaboration & Communication

Administrative & Strategic Support

Qualifications : What You Bring

Bonus If You Bring

Experience within lifestyle luxury brands.

Strong knowledge of Banff National Park and destination guest expectations.

Experience leading transportation or valet operations.

Who You Are

You are a composed strategic leader who thrives in environments where standards matter and details define success. You lead with clarity and authority balancing decisiveness with thoughtful coaching and development.

Analytical and disciplined you take pride in doing things properly; testing ideas refining systems and holding yourself and others accountable to the highest level of quality. Calm under pressure you bring structure consistency and trust to your teams while moving confidently toward results.

Lead with intention. Deliver with precision. Stay moved.

Physical Demands

Prolonged periods of standing and walking in lobby and arrival areas.

Frequent movement between indoor and outdoor environments.

Ability to remain focused and composed in high-volume guest-facing settings.

Ability to lift and carry up to 50lbs / 23kg.

Visa Requirements :   Must be legally authorized to work in Canada.

Additional Information :

Job Perks & Benefits :

Apply Today :   Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.

Be you. Be bold. Stay moved.

#CWMRSummer26

#CWMRLeadership

Remote Work : No

Employment Type : Full-time

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Experience : years

Vacancy : 1