Talent.com
Application Support Analyst
Application Support AnalystVenterra • Richmond Hill, York Region, CA
Application Support Analyst

Application Support Analyst

Venterra • Richmond Hill, York Region, CA
8 days ago
Job type
  • Full-time
Job description

ROLE : Application Support Analyst

REPORTS TO : Director of Infrastructure and IT Operations

LOCATION : Hybrid / Corporate Office in Richmond Hill, Ontario

SALARY : $68,000 - $83,000, up to 5% discretionary incentive target

COMPANY OVERVIEW

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed‑use and multifamily communities across 22 major US cities. Over 50,000 people and more than 16,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders : residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award‑winning company culture at Venterra.com.

We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year!

US Awards

  • 2025 Best Workplaces in Real Estate™
  • 2025 Best Medium Workplaces ™
  • FortuneBest Workplaces in Texas™ List

Canada Awards

  • 2025 Best Workplaces™ forProfessional Development
  • 2025 Best Workplaces™ for Inclusion
  • 2025 Best Workplaces™ for Mental Wellness 2025
  • 2025 Best Workplaces™ in Canada
  • 2025 Best Workplaces™ with Most Trusted Executive Team
  • 2025 Best Workplaces™forYoung Talent
  • 2025 Best Workplaces™ in Real Estate & Property Development 2025
  • Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out‑caring the competition by staying true to our value proposition : “We care more about renter experiences, which drives superior results.”

    THE OPPORTUNITY

    As Venterra continues to grow, we need to ensure high service standards are maintained for our applications. We are recruiting an Application Support Analyst to ensure service quality of our application suite. The successful candidate will join two existing Application Support Analysts.

    This role is primarily aligned to standard business hours; however, there may be rare occasions where responsiveness is required outside of those hours to address critical system incidents. These situations are expected to be infrequent and limited in scope.

    KEY JOB RESPONSIBILITIES

  • Application and batch monitoring : Monitor applications for service interruption or degradation. Monitor batch jobs for failures. Analyze alerts and determine if they need to be escalated.
  • Implementing data fixes : Writing and executing SQL to resolve data problems in our production environment.
  • Incident management : Act as a first responder for application incidents and coordinate with the relevant teams and stakeholders. Provide progress updates for users.
  • Problem management : Identify patterns in support to identify problems, understand their impact, and work with software development. Liaise with the product team to prioritize fixes.
  • Availability management : Measure the availability of our applications and report on them monthly.
  • Property acquisition : Assist the acquisition team in enrolling new properties that Venterra acquires into our applications. Execute SQL queries and perform post‑acquisition data fixes.
  • Documentation : Build out our internal knowledgebase about application operations and keep it updated.
  • CANDIDATE PROFILE

  • 2-3 years’ previous experience supporting, configuring, and monitoring business applications
  • Good understanding of relational database concepts (e.g. tables, views, procedures)
  • Proficient in SQL (e.g. select, update, delete, joins)
  • Has excellent verbal and written communication skills
  • Is motivated, with a passion for seeking improvements wherever they can be found
  • Is able to understand business needs, development priorities, and balance both
  • Has excellent analytical skills
  • Has technical acumen, having the ability to use tools and run commands and procedures in a technological context
  • Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence would be an asset
  • Knowledge of ITIL concepts and terminology is preferred
  • Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process. We are actively recruiting for an existing position; Artificial Intelligence (AI) is not used during our recruitment process for this role.

  • The base salary range is intended to reflect the role's base salary rate in locations throughout Canada. Salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses or benefits.
  • #J-18808-Ljbffr

    Create a job alert for this search

    Application Support Analyst • Richmond Hill, York Region, CA

    Similar jobs
    IT Applications Analyst

    IT Applications Analyst

    Hire DigITalent • Toronto, ON, Canada
    Full-time
    North York, ON (Hybrid) OR Vancouver (Hybrid).We are seeking a detail-oriented and technically proficient.This role is hands-on with Jira / Confluence, Microsoft 365, automation tools, API integratio...Show more
    Last updated: 30+ days ago • Promoted
    Senior Programmer Analyst - Amico Corporation

    Senior Programmer Analyst - Amico Corporation

    Amico • Richmond Hill, ON, Canada
    Full-time
    The Amico group of companies is looking to fill the on-site role of .To join our growing team, please review the list of responsibilities and qualifications. We look forward to reviewing your r...Show more
    Last updated: 11 days ago • Promoted
    Application Support Lead

    Application Support Lead

    freelance.ca • Toronto, Canada
    Full-time
    Key information / Informations clés.The Application Support Lead is responsible for leading application support operations, managing incidents, and ensuring stability and performance of enterprise ...Show more
    Last updated: 30+ days ago • Promoted
    SAP FI-CO Configuration Analyst

    SAP FI-CO Configuration Analyst

    Atlantis IT group • Toronto, ON, Canada
    Temporary
    Quick Apply
    MsoNoSpacing" style="text-align : justify"> SAP FI-CO Configuration Analyst ...Show more
    Last updated: 3 days ago
    L1 Helpdesk Analyst

    L1 Helpdesk Analyst

    Vaco by Highspring • Stoufville 5 days / week, ON, CA
    Full-time +1
    Our client, a successful multi-location company in Stoufville, is looking to hire a Level 1 Helpdesk Analyst for a full time onsite position. This is a Level 1 technical support position, supporting...Show more
    Last updated: 9 hours ago • Promoted • New!
    Data Support Analyst

    Data Support Analyst

    CI Financial Corp. • Toronto, ON, Canada
    Full-time
    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Show more
    Last updated: 30+ days ago • Promoted
    Underwriting Support - Account Analyst

    Underwriting Support - Account Analyst

    Liberty Mutual Canada • Toronto, ON, Canada
    Permanent
    Team Lead, Underwriting Support.Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company.We offer a broad suite of commercial insurance products and solutions to mid-size...Show more
    Last updated: 30+ days ago • Promoted
    RQ10138 - Systems Analyst - Senior

    RQ10138 - Systems Analyst - Senior

    Maarut Inc • Toronto, ON, ca
    Full-time
    Quick Apply
    Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and p...Show more
    Last updated: 3 days ago
    Application Engineer

    Application Engineer

    Litmus Automation • Toronto, ON, Canada
    Full-time
    Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transforma...Show more
    Last updated: 30+ days ago • Promoted
    Senior Analyst, Forecasting & Planning

    Senior Analyst, Forecasting & Planning

    Xplore Inc. • Markham, ON, Canada
    Full-time
    Canada’s fibre, 5G and satellite broadband company for rural living.Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-cl...Show more
    Last updated: 6 days ago • Promoted
    Data Analyst

    Data Analyst

    Your Support Services Network • Aurora, ON, Canada
    Full-time +1
    At Your Support Services Network (YSSN), we believe in making a difference.As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities,...Show more
    Last updated: 3 days ago • Promoted
    Applications Architect

    Applications Architect

    Teckhorizon Inc • Toronto, ON, Canada
    Full-time
    Quick Apply
    Role Overview The Clinet is seeking a Senior Applications Architect to lead the design, development, and gover...Show more
    Last updated: 10 days ago
    Algebra Private Tutoring Jobs Hawkestone

    Algebra Private Tutoring Jobs Hawkestone

    Superprof • Hawkestone, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Product Engineer Support Analyst

    Product Engineer Support Analyst

    National Bank • Toronto, ON, Canada
    Full-time
    Product Engineering & Support Analyst at National Bank means that you will be a Technology Support Specialist for electronic trading activities. This position allows you to have a positive impact on...Show more
    Last updated: 2 days ago • Promoted
    Pilot Scheduling & Preferential Bidding Analyst

    Pilot Scheduling & Preferential Bidding Analyst

    Air Canada • Toronto C6A, ON, Canada
    Full-time
    Une entreprise aérienne canadienne recrute un analyste pour gérer son système de programmation des pilotes.Vous serez responsable du développement du système de programmation préférentielle et appo...Show more
    Last updated: 3 days ago • Promoted
    Technical Solution Analyst- Millennium Computer Systems Limited

    Technical Solution Analyst- Millennium Computer Systems Limited

    Banyan Software • Toronto, ON, Canada
    Permanent
    Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise softwar...Show more
    Last updated: 6 days ago • Promoted
    Cash Application Analyst

    Cash Application Analyst

    Clutch Technologies Inc. • Toronto, ON, Canada
    Full-time +1
    We're on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experien...Show more
    Last updated: 30+ days ago • Promoted
    T24 Temenos Senior Support Analyst

    T24 Temenos Senior Support Analyst

    TEEMA • Toronto, ON, Canada
    Full-time +1
    T24 / Temenos Senior Support Analyst.Direct hire, Full-time - W2 only, visa sponsorship or transfer are not available.Toronto, Ontario - Hybrid, 2 days onsite. This is a key role within an IT team, ...Show more
    Last updated: 30+ days ago • Promoted