Tech Delivery Manager

Description

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We are seeking a ServiceNow Delivery & Analytics Lead to support a growing portfolio of ServiceNow Technology Change Management initiatives spanning AI‑enabled capabilities, end‑to‑end platform delivery as well as advanced reporting and analytics. This role will be accountable for translating business demand into scalable ServiceNow solutions, while ensuring high‑quality data, actionable insights, and strong delivery governance across concurrent workstreams.

The successful candidate will play a critical role in owning delivery from intake through production, partnering with product owners, technology teams, and stakeholders to deliver measurable outcomes across ServiceNow workflows, analytics, and AI use cases.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

ServiceNow Delivery

• Lead end‑to‑end delivery of ServiceNow initiatives, from requirements intake and solution design through build, testing, deployment, and post‑implementation support.
• Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for ServiceNow enhancements and new capabilities.
• Coordinate cross‑functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high‑quality delivery.
• Drive adherence to ServiceNow platform standards, governance, and best practices across workflows, integrations, and data models.

Data Analytics & Reporting

• Design and deliver ServiceNow reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.
• Build and maintain analytics solutions using ServiceNow reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.
• Translate complex datasets into clear narratives that support decision‑making, prioritization, and value realization.
• Collaborate with data and reporting teams to align ServiceNow data with enterprise analytics patterns and tooling.

AI & Advanced Capability Enablement

• Support and deliver AI‑enabled ServiceNow capabilities across core Technology Change Management processes.
• Partner with architects and platform teams to integrate AI features responsibly, ensuring explainability, data quality, and alignment to enterprise standards.
• Identify opportunities where AI and analytics can reduce risk and manual effort, improve cycle times, and enhance user experience.

Stakeholder & Delivery Management

• Act as a trusted delivery partner to business and technology stakeholders, balancing demand, capacity, and strategic priorities.
• Provide regular delivery updates, risk assessments, and dependency management across active initiatives.
• Contribute to roadmap planning and future‑state design to ensure ServiceNow investments scale with evolving business needs.

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Experience & Skills

• 5+ years of hands‑on ServiceNow experience, including delivery of complex workflows and platform enhancements.
• Experience supporting or delivering AI‑enabled ServiceNow solutions (e.g., predictive intelligence, virtual agent, automation, or similar capabilities).
• Demonstrated experience with end‑to‑end ServiceNow delivery, from intake through production release.
• Strong background in data analytics and reporting, with proficiency in:ServiceNow Reporting and DashboardsMicrosoft Excel (advanced analysis, pivoting, modeling)Power BI (data modeling, report development, publishing)
• Proven ability to manage multiple initiatives concurrently in a fast‑paced delivery environment.
• Ability to lead teams including experience of managing vendor teams.
• Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value.

Technical & Delivery Capabilities

• Solid understanding of ServiceNow data structures, integrations, and reporting architecture.
• Ability to translate business requirements into technical solutions and analytics outputs.
• Strong delivery management, communication, and stakeholder engagement skills.

Nice to Have

• Experience working in large, regulated, or enterprise environments.
• Familiarity with ServiceNow ITSM, CMDB, CSDM, or risk/compliance use cases.
• Exposure to enterprise data governance or analytics standards.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet