Senior Commercial Customer Service Representative

Is this job for you

Do you believe in putting the customer first

Do you love to solve problems and create solutions

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Maintain excellence in detail and customer service
• Promote team work within all departments
• Consistently follow up with customers on the progress of customer service related issues
• Process furniture warranty claims
• Understand compliant with all Brick Group policies & procedures
• Review and follow up on operational reports on a daily basis
• Ensure 100% customer satisfaction
• Assist in the training of new operations staff
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Other duties as assigned

Qualifications

Excellent interpersonal and problem solving skills

Minimize errors and ensure a high-level of data entry accuracy

Why The Brick

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1