Group Reservations Specialist

Overview

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It\'s the perfect work / life combination.

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

About the Role

As a Group Reservations Specialist , you will play a vital role in ensuring flawless execution for conferences, events, and group stays. You’ll work closely with our Sales and Conference Services teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence.

Starting Rate : $20.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.93.

Job Duties

• Support Group Organizers and Conference Services Managers by coordinating all room-related requests and group reservations
• Manage group rooming lists, contracts, rates, billing, and inventory across Opera Cloud, CRS, and GroupMax / Passkey
• Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner
• Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns
• Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded

What Makes This Role Special?

This isn’t just a desk job, it’s an opportunity to be part of something iconic. Every call and email connects you with guests embarking on unforgettable experiences, and every detail you manage contributes to the legacy of one of the world’s most celebrated hotels.

Qualifications

Your Skills & Qualifications :

Job Perks & Benefits

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether you\'re just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence : bsh.careers@fairmont.com

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