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Senior Administration Officer

Senior Administration Officer

Laurentian BankToronto, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The incumbent is responsible for the daily administration, processing and reconciliation of Banking products, in accordance with Laurentian Bank’s standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients’ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Responsibilities

  • Screen all GIC / Deposit applications for completeness, accuracy, and ambiguity. Administer and process product specific financial or non-financial transactions, according to Laurentian Bank’s standards, policies, and procedures
  • Research, prepare, process, balance, reconcile, and ensure quality control of all financial and non-financial transactions for clients. Verify own work for accuracy, clarity, and completeness, and ensure compliance with internal and external audit and regulatory requirements
  • Research complex items for resolution
  • Research and answer inquiries from internal and external clients, including Customer Service or Financial Advisors regarding products and processing issues. Act as Subject Matter Expert on Banking and Deposits products
  • Escalate and make recommendations to the appropriate authority about any inquiries or issues that are beyond their scope. Submits recommendations to improve work processes to the supervisor
  • Complete daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the management
  • Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function

Qualifications

  • Solid understanding of Banking and Deposits Administration. Strong processing skills for Non-Registered and Registered GIC accounts. SIBL and SIT expertise
  • Attention to details. Good quality metrics is essential
  • 2-3 years of work experience related to administration or processing with a financial institution is required
  • Post-secondary Degree or Diploma in Business or in a related field
  • Excellent attention to detail and accuracy
  • Bilingual (French / English) verbal and written communication skills are assets
  • Proficiency with MS Office applications, including Word, Excel. PowerPoint, and Outlook
  • Familiarity using large and complex financial database systems; ability to learn inquiry functions in back office processing systems
  • Good interpersonal and communications skills, both verbal and written
  • Excellent customer service skills with the ability to communicate information effectively
  • Able to work in a high volume environment with an extremely demanding time frames
  • Strong organizational, time-management, and multitasking skills
  • Highly motivated with a desire to succeed and progress
  • Ability to work effectively with others as part of a team
  • Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset
  • Flexibility to work rotating shifts between the hours of 7 : 30AM and 6PM

    • Inclusion and Accessibility

    At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

    We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

    PIPEDA

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