Job Description / g
Under the direction of the Front of House Management Team, our Hosts create a positive guest experience that begins with a proper greeting.
They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees.
Hosts leave a lasting impression with all guests through their professionalism and attention to detail.
The Day to Day :
- Effectively manage guest flow to maximize seating capacity.
- Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant.
- Escort guests to their table, engage them in conversation and seat them accordingly.
- Accurately take reservations and modify guest status in Open Table.
- Develop a briefing sheet before each shift that will inform co-workers of shows / concerts, special events and NBs.
- Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.).
- Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris.
- Know all table numbers and maintain awareness of which servers are in each section.
- Fill out detailed special request forms for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed.
- Maintain the cleanliness of the washrooms by completing checks regularly throughout shift.
- Follow all food safety standards and systems.
- Other duties as assigned or required.
Qualifications
- Passion for hospitality
- High attention to detail
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Minimum 1 year experience in customer service, restaurant experience considered an asset
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