Claims Adjuster, Commercial Equipment Breakdown

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks. We dare to think big and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit:

Primary Objectives:

HSB is currently seeking an experienced professional to join our team of experts as a Claims Adjuster in our office located in downtown Toronto or downtown Montreal. The right professional for this opportunity is client focused, self- driven, and enjoys utilizing their technical expertise to resolve equipment breakdown claims in a prompt and helpful manner. Come partner with our team and act as a key HSB liaison as we continue to strategically strengthen HSB’s claims capabilities and our clients’ experiences.

Job Responsibilities:

• Full-cycle claims handling, from First Notice of Loss to final settlement and payment.
• Effectively advise the insured on issues related to claims and provide prompt service and quality.
• Appoint and lead experts in support of the investigation of claims.
• Negotiate settlements and other challenges to resolve claims.
• Interact with insureds and client company to provide advice and guidance towards effective resolution of claims.

Qualifications:

• A minimum of post-secondary education is preferred.
• University degree and/or CIP designation (completed or in progress).
• 3-5 years of experience in commercial property or equipment breakdown claims.
• Technical credentials and/or a strong understanding of equipment breakdown are considered an asset
• Exceptional negotiation skills, combined with excellent customer service and relationship-building abilities.
• Strong analytical thinking and the ability to exercise sound judgment.
• Excellent communication, presentation, and negotiation skills.
• Ability to work both independently and collaboratively within a team.
• Proficient in Microsoft Office and claims management databases.
• Possession of a valid Adjuster License to handle claims in multiple provinces (e.g., New Brunswick, Nova Scotia) is preferred. For Montreal-based candidates, a valid Quebec Claims Adjuster license in commercial lines is considered an asset.
• Bilingual proficiency in French and English is a valuable asset.

Company Benefits:

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact as soon as practical so that suitable accommodations can be arranged.

We thank all candidates for their interest; however only those selected for interview will be contacted.

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