Property Manager

Role Description

The Property Manager is responsible for ensuring operational efficiency, maintaining equipment, building and leading a local team, and delivering outstanding customer experiences.

You will manage a team of Car Wash Attendants (CWAs), ensuring they have the appropriate resources to ensure continued success and management of their respective car wash locations.

Your responsibilities will include :

• Conducting regular visits to ensure maintenance checklists are being followed.
• Oversee the timely execution of repairs and maintenance tasks.
• Ensure that the overall appearance of assigned locations is tidy and inviting to customers. During winter, this includes managing snow removal at these locations.
• Regularly engage with customers, proactively assist them on-site, and solicit feedback to continuously improve the overall customer experience.
• Oversee prompt responses to customer inquiries related to your assigned locations and resolve complaints efficiently, aiming to deliver exceptional customer service.

This may involve responding to emergencies after hours and on weekends.

• Assist customers with signing up for our membership program at applicable locations.
• Manage the Car Wash Attendants (CWAs) servicing your assigned locations.
• Oversee all necessary training to set your CWAs up for success, regularly evaluate their performance, and implement any necessary personnel changes.
• Ensure that CWAs servicing your locations adhere to the same standards.
• Schedule staff to achieve optimal car wash operations and customer service, while being mindful of labor costs during slower periods.
• Track and remit payroll information on a weekly basis.
• Ensure your team operates in a safe environment.
• Oversee the collection of all coins at assigned locations and deposit the funds into the company’s bank account on a weekly basis.

Your Qualifications

The ideal candidate for this role will have values and vision that align with Rubber Duck’s. This includes exceptional interpersonal and communication skills, strong team leadership, effective problem-solving, keen attention to customer service, and efficient task prioritization and workload management.

Your qualifications include :

• Demonstrated experience in a property management role or management in retail, hospitality, or a similar industry.
• Experience leading teams and strong leadership abilities with a focus on team harmony.
• Mechanical aptitude is preferred but not required.
• Outstanding interpersonal and communication skills.
• Effective problem-solving and conflict resolution skills.
• Customer service orientation and attention to detail.
• Ability to multitask and manage various responsibilities.

Joining Rubber Duck Car Wash offers exciting opportunities for career advancement within the company. As they continue to expand operations and pursue new acquisitions, employees have the chance to be directly involved in these ventures.

This growth trajectory provides ample room for career development and progression, allowing individuals to thrive professionally as the company evolves and increases its reach.