Account Manager

Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Coordinator. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform.

The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.

About Optimy.ai, a Division of Kognitive Tech Inc.

Kognitive Tech Inc. is a Sales Tech company that was founded in 2006 and was created to help clients increase sales revenue and profitability while providing world-class customer service.

Our eCommerce division, Optimy.ai offers businesses a video chat tool, Optimy, that is the first eCommerce plug-in that allows for a live video chat conversation within the customer's web browser that is 100% private & secure.

Responsibilities :

• As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
• Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.
• Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.
• Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.
• Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.
• Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.
• Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.
• Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.
• Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.
• Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.

Requirements

• Proven customer support experience as a Client Service Representative.
• Fluency in French is an asset.
• Demonstrated proficiency in effective phone communication and exceptional active listening skills.
• Proficiency with CRM systems and practices.
• Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in multitasking, prioritization, and effective time management.
• Demonstrated experience thriving in an Agile, fast-paced environment.
• Enthusiastic about learning and embracing new technologies.
• Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.
• Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.

Benefits

• Leading-edge technology that delivers amazing results.
• Competitive compensation that rewards strong performance.
• Extensive sales training and mentorship to get your foot in the door with software sales and / or level up your sales skills!
• Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.
2 days ago