Account Manager

Kognitive Sales SolutionsCA

18 days ago

Salary

CAD55000–CAD60000 yearly

Job type

Remote

Full-time

Job description

Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.

About Optimy.ai, a Division of Kognitive Tech Inc.

Kognitive Tech Inc. is a Sales Tech company that was founded in 2006 and was created to help clients increase sales revenue and profitability while providing world-class customer service. Our eCommerce division, Optimy.ai offers businesses a video chat tool, Optimy, that is the first eCommerce plug-in that allows for a live video chat conversation within the customer's web browser that is 100% private & secure.

Responsibilities :

As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.
Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.
Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.
Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.
Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.
Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.
Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.
Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.
Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.

Compensation :

55,000 - $60,000 plus commissions

Requirements

Proven customer support experience as a Client Service Representative.

Fluency in French is an asset.

Demonstrated proficiency in effective phone communication and exceptional active listening skills.

Proficiency with CRM systems and practices.

Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.

Excellent communication and presentation skills.

Proficiency in multitasking, prioritization, and effective time management.

Demonstrated experience thriving in an Agile, fast-paced environment.

Enthusiastic about learning and embracing new technologies.

Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.

Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.

Benefits

Leading-edge technology that delivers amazing results.

Competitive compensation that rewards strong performance.

Extensive sales training and mentorship to get your foot in the door with software sales and / or level up your sales skills!

Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.