Front Office Customer Services

Customer Service / Front Office Coordinator – Dental Laboratory

Employment Type: Full-Time, Permanent

Location: On-site (Dental Laboratory)

About the Role

A growing dental laboratory is seeking a Customer Service / Front Office Coordinator to support daily operations and act as a key point of contact between the lab and dental clients. This role is ideal for someone who is organized, communicative, and comfortable handling multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage case intake and inbound work, ensuring all required information and materials are received
• Handle scheduling and coordination of cases throughout production
• Provide customer service support to dental offices via phone and email
• Perform case follow-up to ensure timelines and expectations are met
• Assist with invoicing and billing-related tasks
• Schedule deliveries and pickups with couriers and internal teams
• Maintain accurate records and case documentation in lab systems
• Communicate proactively with internal departments to support on-time delivery

Qualifications & Skills

• Previous experience in customer service, front office, or administrative roles (dental or healthcare preferred)
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, deadline-driven environment
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with basic computer systems (practice management or lab software a plus)

What We Offer

• Competitive salary, depending on experience
• Full-time, permanent position
• Benefits package
• Supportive and collaborative work environment
• Opportunities for professional growth and advancement