Director, UX

Liferaft is looking for a highly skilled and visionary Director of UX to establish and scale a world-class user experience across the platform. This role will be hybrid in Halifax, NS, or fully remote within Ontario.

Reporting to the Chief Technology Officer, you will be accountable for establishing UX as a first-class, outcome-driven capability at Liferaft. You will own the end-to-end usability of the product, ensuring interaction design, workflows, and overall user experience scale coherently as the platform grows in power and complexity.

Requirements

What you do as the Director, UX at Liferaft

Core Responsibilities

Define and maintain a clear UX vision and set of guiding principles aligned with LifeRaft's product strategy

Own end-to-end usability outcomes across the product, independent of individual feature teams

Establish and govern interaction patterns, workflows, and design standards

Ensure UX work stays ahead of engineering delivery to prevent bottlenecks

Partner with Product Management to translate problems and outcomes into usable solutions

Partner with Engineering leadership to ensure UX solutions are technically feasible and efficiently delivered

Prioritize UX work across pods in alignment with quarterly planning and delivery sequencing

Identify, track, and reduce UX debt over time

Coach and mentor designers, PMs, and engineers in UX thinking and best practices

Operational Responsibilities

Participate in quarterly planning and relevant backlog refinement sessions

Coordinate UX work with Program Management to align dependencies and sequencing

Review and approve UX designs to ensure consistency and quality

Balance near‑term delivery needs with longer‑term UX coherence

Required Experience & Skills

What You Need to Get the Job Done

10+ years of professional experience in UX design, interaction design, or product design, with at least 5 years in a senior or leadership capacity

Demonstrated experience owning end-to-end usability across a complex, multi‑workflow SaaS product

Proven ability to define and operationalize a coherent UX vision that scales across teams and over time

Strong hands‑on design skills, including interaction design, workflow modeling, and usability‑driven problem solving

Experience establishing and governing design systems, interaction patterns, and UX standards

Track record of partnering closely with Product Management to translate customer problems and desired outcomes into effective solutions

Deep experience collaborating with Engineering leaders to ensure designs are technically feasible, efficient to implement, and delivered on time

Experience working in agile or scaled agile environments, including quarterly planning and cross‑team dependency management

Strong ability to prioritize UX work across multiple teams and initiatives, balancing near‑term delivery with long‑term coherence

Excellent communication skills, with the ability to influence without authority and align diverse stakeholders around UX outcomes

Leadership & Coaching

Experience mentoring and coaching designers, product managers, and engineers in UX principles and best practices

Comfortable acting as a player‑coach : setting direction, reviewing work, and personally contributing to critical UX efforts

Ability to raise the UX bar across an organization through feedback, standards, and shared understanding

Preferred / Bonus Experience

Experience working on data‑rich, analytics‑heavy, or investigation‑driven products

Familiarity with identifying, tracking, and systematically reducing UX debt

Experience working in B2B or enterprise SaaS environments with complex user roles and workflows

Background in user research, usability testing, or customer discovery methods

Benefits

Competitive compensation plan

Flexible PTO – Take a minimum of 15 days / year with no cap beyond

Health & Dental Benefits (Medavie Blue Cross)

100% employer‑paid dental coverage for employees and dependents

Orthodontic coverage for minor dependents

Comprehensive mental health coverage — up to $3,000 per month, available for both employees and dependents

Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform

Remote‑first workplace with optional access to office space and flexible working hours

Investment in personal and professional growth

$750 Yearly Lifestyle Subsidy

Monthly cell phone reimbursement

Monthly parking reimbursement

Company‑sponsored social events and team‑building activities

Diversity, Equity & Inclusion Committee

Authentic, engaged team, who value work life balance

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. Liferaft provides a threat intelligence and investigations platform to corporate security teams around the world, including some of the biggest brands you've probably referenced today! Liferaft is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.

The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture.

We welcome all qualified applicants regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected characteristic.

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