Program Manager

Role : Program Manager (Claims)

Length : 12 Month Contract

Location : Downtown Toronto / Hybrid (3 Days In-Office, 2 Days Remote)

Rate : $100-110 / hour (INC)

Req : RQ02015

We are seeking an experienced Program Manager to lead and coordinate a high‑profile class action settlement engagement. The Program Manager will oversee multiple critical workstreams, collaborate closely with project managers, and communicate effectively with a wide range of stakeholders including senior leadership. This role requires a strategic, “big‑picture” thinker with exceptional organizational skills to ensure all workstreams remain aligned with overall program objectives.

This position offers a unique opportunity to make a meaningful impact on the broader community and embody people‑first values. The successful candidate will demonstrate empathy, professionalism, and respect for individuals who may face barriers related to trauma, mental health, poverty, or other lived experiences.

Key Responsibilities :

Program Leadership & Strategy

• Provide strategic direction and overall management of a highly complex, multi‑workstream program.
• Oversee the development, coordination, and communication of program updates.
• Ensure all workstreams remain aligned with core program objectives and stakeholder expectations.
• Demonstrate the ability to deliver major projects from initiation through to closure.
• Contribute to continuous improvement of program life cycles using lessons learned and past experience.

Stakeholder Engagement & Communication

Program Execution & Oversight

Qualifications

Technical Skills