Technical Business Analyst

Technical Business Analyst IAM / IT Security

Primary Skills: Technical Business Analysis, Identity & Access Management (IAM), Java / Microservices

Job Type: Full-time

Location: Montreal, QC | Hybrid

Job Description

We are seeking an experienced Technical Business Analyst with a strong understanding of IT operations, Identity and Access Management (IAM), IT security, authentication frameworks, and backend development concepts.

The ideal candidate will have experience working with product owners, development teams, architects, and cross-functional stakeholders to gather business and technical requirements, document functional specifications, and support the delivery of technical solutions.

The role requires knowledge of Java development, microservices, APIs, authentication mechanisms, and IAM platforms such as ForgeRock, Okta, and SiteMinder. The candidate will also be responsible for coordinating development activities, managing requirements through Jira and Confluence, and ensuring alignment between business objectives and technical implementation.

Key Responsibilities

• Work closely with product owners, product teams, developers, and architects to understand business and technical requirements.

• Gather, analyze, and document functional and technical requirements for development teams.

• Prepare technical requirement documents, functional specifications, and process documentation.

• Maintain and update requirements, user stories, and project documentation in Jira and Confluence.

• Coordinate with multiple development, operations, security, and infrastructure teams to ensure successful project delivery.

• Collaborate with senior leaders, architects, and product owners to clarify requirements and resolve technical challenges.

• Support IAM-related initiatives involving authentication, authorization, access management, and multi-factor authentication (MFA).

• Work with development teams on Java, microservices, APIs, and backend-related requirements.

• Understand authentication frameworks and IAM technologies such as ForgeRock, Okta, and SiteMinder.

• Identify operational issues, analyze root causes, and recommend effective solutions.

• Support IT operations, operational risk management, IT security, and IT Service Management (ITSM) initiatives.

• Coordinate with external vendors and cross-functional teams for issue resolution and task completion.

• Support project planning, requirement tracking, progress monitoring, and delivery coordination.

• Understand and support DevOps processes and development lifecycle activities.

• Prepare reports, presentations, and documentation using Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Required Skills and Qualifications

• Experience as a Technical Business Analyst in the IT industry.

• Strong understanding of Identity and Access Management (IAM), IT security, and IT operations.

• Knowledge of authentication frameworks, authorization, and Multi-Factor Authentication (MFA).

• Prior experience or understanding of Java development, microservices architecture, REST APIs, and backend development.

• Familiarity with IAM platforms such as ForgeRock, Okta, and SiteMinder.

• Understanding of network topologies, IT systems, and IT Service Management (ITSM) tools.

• Ability to translate business requirements into clear technical specifications for developers.

• Experience working with Jira and Confluence for requirement management and documentation.

• Strong stakeholder management and cross-functional team coordination skills.

• Experience identifying operational challenges and implementing problem-solving strategies.

• Understanding of project management principles, planning, and delivery coordination.

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, including reporting and managing large datasets.

• Excellent written and verbal communication skills with the ability to explain complex technical concepts to diverse audiences.

Preferred Skills

• Experience in IAM operations and operational risk management.

• Exposure to DevOps processes and software development lifecycle (SDLC).

• Experience working with product owners, solution architects, and senior technical stakeholders.

• Knowledge of network security, MFA implementation, and authentication integrations.