Heli Ski Reservation Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler. We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks. The opportunity to continuously expand your skills and knowledge through ongoing training and development. Work with employees from other departments and international clientele building relationships that will last a lifetime!

Job Specifications:

• Starting Wage: $21.51/hr - $25.30/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• To continually strive to exceed our Guest’s expectations, ensuring the highest quality service
• Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
• Proactively promoting and selling heli-skiing packages, retail and accessories
• Overseeing guests checking in, ensuring all required information is captured and updated accordingly
• Assisting with daily office operations, monitoring inventory
• Handle all inquiries in a professional and competent manner employing a win-win attitude.
• Performing other duties as assigned by the Lead Hand or Manager
• Opportunities for additional projects and responsibilities can be made available throughout the season
• Working out of our village based office, in the Carleton Lodge

Job Requirements:

• Satisfactory criminal record check.
• Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
• A team player with a positive, can-do attitude
• A professional and responsible approach to problem solving, taking responsibility of discovered issues
• Always show up on time, in uniform, and adhere to the grooming policy
• Second language an asset, specifically French, German, Spanish, Japanese
• Excellent communication skills, written and verbal
• High attention to detail
• Good knowledge of POS systems, Word, Excel and Outlook is an asset
• Broad experience in various aspects of customer service including front desk experience an asset
• Keen to learn new skills, open-minded

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.